Showing results for 
Search instead for 
Did you mean: 
Level 1

Payroll system says it is cancelled. How do I reinstate it?

1 Comment
QuickBooks Team

Payroll system says it is cancelled. How do I reinstate it?

Hello there, @pcase.


The following reasons below are the possible causes of why your payroll subscription is showing as canceled:

  • QuickBooks is not updated.
  • If the automatic renewal isn't successful, or the credit card or bank account on file is outdated.
  • Intuit is having trouble getting authorization with your payroll billing information.
  • You're using an incorrect Payroll tax table version.

To reactivate your subscription, you can update your billing information by following these steps:

  1. In the QuickBooks Payroll Center, click the Update Credit Card link.
  2. This will lead you to the QuickBooks Payroll Account Maintenance page.
  3. Log in to your Intuit Account. If you need assistance signing in, see Intuit Account login help for QuickBooks Payroll Account Maintenance page
  4. In the Service Information Section, click the Reactivate link.
  5. Review and update your payment information.
  6. Click Return to QuickBooks.

For complete details about reactivating your payroll subscription, please see this link: Learn how to update or renew your subscription for QuickBooks Desktop.


Once done, it's recommended to run the payroll update again so your payroll will stay up to date.


I'm also adding here some links about reverting paychecks and adjusting payroll liabilities that you can use in case you have paychecks with no tax calculations:

If there's anything else that you need, let me know. I'll make sure you're all set. Take care, pcase.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us