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books6
Level 2

Payroll Tax Payments.... the Action buttons are gray and will not allow me to take action to make payments via Quickbooks. Anyone know why?

This is on the new Upcoming Taxes page. I owe MD withholding and IRS federal 941 deposit. It will not allow me to make a payment. what am I missing here??
1 Comment 1
katherinejoyceO
QuickBooks Team

Payroll Tax Payments.... the Action buttons are gray and will not allow me to take action to make payments via Quickbooks. Anyone know why?

Hi there, @books6

 

Thanks for visiting the Community today. I want to make sure you're able to pay your state and federal taxes in QuickBooks Online. 

 

First off, ensure you're using a supported, up-to-date browser to have the best experience while using QuickBooks. 

 

If you're still unable to make a payroll tax payment, I'd recommend using a private or incognito window as QBO uses browser cache and cookies to load faster. However, when it becomes full, this can cause a problem. 

 

To identify browser-related problems, follow these keyboard shortcuts to use when opening an incognito window:

 

  • Google Chrome - press CTRL+SHIFT+N
  • Mozilla Firefox - press  CTRL+SHIFT+P
  • Microsoft Edge - press CTRL+SHIFT+P
  • Safari - press Command+Shift+N

 

If that works fine, go back to the main browser and start clearing your cache and cookies to fix issues when using QuickBooks Online.

 

For future reference, read through these articles to learn more about making and recording payroll tax payments: 

 

 

Feel free to message us here again if you have additional questions. The Community team will always be here to help. 

 

 

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