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Experienced Member

payroll tax table 21916 does not match "latest is 21913"

trying to run payroll, taxes are not calculated.  Employee has correct setup and payroll item list looks right.  Also rate for example 17.00 per hour gets changed to hours for example 17:00.  This is only SINCE getting the tax table update.  My desktop p/r says I'm using tax table 21916, intuit website says current is 21913.  What can I do to fix this?  thank you


1 Comment
QuickBooks Team

Re: payroll tax table 21916 does not match "latest is 21913"

I appreciate you for checking your employee setup and payroll item list, @DebAnderson


I want you to know that the payroll update 21916 was just released today, September 19, 2019. To learn more about what’s included in the recent updates, see this helpful article: Latest Payroll News.


Though the system says you have 21916 already, it could be the update didn't go through when downloading the latest tax table. This might be the reason your payroll taxes aren't calculating.


To help fix this, let's download the latest payroll tax table again. This is to ensure your payroll subscription will get the current and accurate tax rates. 


Then, let's go to the Preferences menu to change the hours format from 17:00 to 17.00. Here are the steps: 

  1. Go to Edit from the top menu.
  2. Select Preferences
  3. Go to General from the left tab. 
  4. Choose Company Preferences
  5. In the Time Format section, select Decimal (10.20)
  6. Click OK

The first screenshot below shows you the last four steps. 



After that, you can revert the paychecks if you're still in the process of creating them. This is to ensure the taxes are calculated. Let me guide you how. 

  1. Go to Employees from the top menu.
  2. Choose Payroll Center.
  3. Click Resume Scheduled Payroll.
  4. Find the employee names that are highlighted in yellow.
  5. Right-click their names and choose Revert Paycheck (see the second screenshot below). 



For detailed steps, go through this article: Save or Revert Pending Paychecks


You can also delete and recreate the paychecks if you have not issued them to the employees. 


Check out this article: QuickBooks Desktop Calculates Wages and/or Payroll Taxes Incorrectly. This link helps you determine the source of payroll tax calculation errors. It also provides steps, such as running the Payroll Checkup tool and Payroll Detail Review report, on how to fix the discrepancies. 


I'll be right here to help if you need anything else. Take care always, @DebAnderson.

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