Payroll Taxes Have Not Been Withdrawn

The system will make a one-time automated attempt to debit your bank account and record the e-payment automatically in QuickBooks Online, antlp7128.

While QuickBooks Online has recorded the payment, you must still submit the due amount directly to the state or government agency. The payment will be automatically deducted from your bank account, effectively clearing the outstanding obligation.

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Once the payment is settled, you can run a report to view your previously filed tax forms and payments.

Please don't hesitate to reach out if you have any more questions. We're standing by to provide support.

I am a bit confused. When I called Quickbooks, the customer service employee assured me that the state and federal agencies has been paid by them and that I do not need to do anything further. I am just wondering why Quickbooks hasn't withdrawn the payment yet and would like them to do so, but this cannot be initiated by customer service. I am just wondering how to get Quickbooks the money that I owe them, instead of just letting this hang in the air indefinitely.

@antlp7128 We understand how concerning it is when things don't go as expected with your payroll, and we want to assure you that we're here to help. We've escalated your issue to our Next Level Help team, who will carefully review your Community comments and support history to understand the full context. You can expect to hear from one of our experts soon with next steps.