Showing results for 
Search instead for 
Did you mean: 
Active Member

Payroll Update 21909

Does anyone know how to update DeskTop Enhanced Payroll. I've updated and it verifies and says that I am up to date. BUT, when I go in to do the payroll the same alert box to update comes up again. When inputting payroll, NO taxes or deductions are calculated. This has happened before and now its happening again. What can I do to resolve this?

1 Comment
QuickBooks Team

Re: Payroll Update 21909

I've got the steps to resolve the issue right away, shhc.


Based on your description, it looks to me like you're getting the PS 038 error. This error indicates that you have successfully updated the payroll tax table but still occurs when you create paychecks. You may notice a date in the past when you get the message that the update is complete.


This happens when there are paychecks stuck in the Online to Send queue. We can update your QuickBooks first to refresh your data file.


Here's how:

  1. Click Help at the top, and then select Update QuickBooks.
  2. On the Update QuickBooks window, go to the Update Now tab.
  3. Check the Reset Update box to erase all previous update downloads.
  4. Select Get Updates.
  5. Restart QuickBooks and accept the option to install the new release when prompted.

Once done, you can now refresh the Online to Send queue. Like this:

  1. Click Employees at the top.
  2. Select My Payroll Service, and then click Send Usage Data or Send Payroll Data.

If the send goes through, update your payroll again. If the error persists, you can proceed to steps 2 and in this article: Resolve payroll error PS038. But if you still notice some paychecks not taking out the taxes, you can revert them.


Here's how:

  1. At the top menu, click Employees and select Payroll Center.
  2. Go to the payroll that you're working on. (Start Scheduled Payroll or Pay Employees)
  3. Right-click on the employee name that didn't calculate correctly, and select Revert Paycheck.
  4. Click Open Paycheck Detail to re-enter the payroll information.

I'd love to know how it goes after you've tried these steps. Just keep me updated by leaving a reply. Thanks.