payroll updates

Allow me to help you from here, @T-Rex1.

Let me share some information that can help you update your payroll.

First, make sure to update your QuickBooks Desktop to the latest release. We can also fix this by verifying and rebuilding the company file. It will scan the program for possible damage date file errors and help resolve them. I'll show you how to do that.

Here's how:

1. Go to Employees, then select Get Payroll Updates.
2. Tick the Download Entire Update checkbox.
3. Choose Download Latest Update. You will see an informational window when the download is complete.

If it still doesn't update, you can verify your data. If the verification fails, QuickBooks recommends rebuilding your company file to ensure no data issues.

Check this article for your reference: Verify and Rebuild Data in QuickBooks Desktop.

Then, you can now revert pending payroll checks.

Keep me posted if you have other questions about payroll updates. I'm always here to help.

We have the latest release. F2 on QB tells me that I have R16_34 activated. The scan showed no data file errors. I rebuilt the data and it came back rather quickly with no issues found. Next suggestion?

Also, I looked at my Norton security to see if the firewall was restricting access to QB. I turned it off and did another "update QB desktop". Also did payroll update "Download entire payroll update". Rebooted QB desktop. Went back to "pay employees". "Payroll Alert-Update Now" says it's been 56 days since last update. I click "get updates". There's about a 2 sec connection with QB before saying I've received the latest payroll update and validated my subscription. It "strongly" recommends I go online again BEFORE 9/25/21. Today is 10/21/21. 

Hello @T-Rex1,

I appreciate you for providing updates about what you've done on your end. Allow me to chime in and help you get the support you need to get back on track with running payroll in QuickBooks.

Ideally, the date that should reflect after the update process should be a recent one. Since you've already performed the necessary troubleshooting steps, I recommend contacting our Payroll Support Team.

One of them will need to check further what's causing the issue with the payroll update. Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day.

See the steps below to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help. 
4. Enter your concern, then hit Continue.
5. Choose Get a callback. 

I've also attached an article you can use if a payroll item has been calculating correctly in the past and stops calculating on a paycheck in QuickBooks: Payroll items on paycheck are not calculating or are calculating incorrectly.

Please know that I'm just a post away if you need more assistance with the payroll taxes or creating paychecks. Take care.

I cannot update my payroll whatever I have tried

Good day, @cspence65. I'm here to provide information about updating payroll in QuickBooks Desktop (QBDT).

Follow these steps to update QuickBooks Desktop to the latest release:

1. Open QuickBooks Desktop. Go to the Help menu, then select Update QuickBooks Desktop.
2. Go to the Update Now tab, then select the Reset Update checkbox.
3. Select Get Updates. When the download is complete, close and reopen QuickBooks Desktop.
4. Go to the Help menu, then select Update QuickBooks Desktop.
5. Go to the Overview tab, then select Update Now.

For detailed steps, refer to this article to learn how to resolve error PS038 when running payroll.

Moreover, check that you are on the latest tax table. Under Employees menu, select Get Payroll Updates, and then select Update.

Additionally, you can check out this article to learn how to resolve an error when updating QuickBooks Desktop or Payroll. It will show you how to resolve many 15xxx errors and how to install a digital signature.

Don't hesitate to leave a comment below if you have any other issues or concerns about updating payroll. I'm always here to assist. Have a great day!