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Level 1

Payroll will not update

 
3 Comments
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Moderator

Payroll will not update

Welcome and thanks for posting in the Community, @cs-concrete.

 

To ensure that I can provide you with the best resolution, may I know if you're getting any error messages when updating payroll in QuickBooks Desktop (QBDT)? Any additional information will be much appreciated.

 

In the meantime, let's perform some troubleshooting steps that can help us isolate this. To start, ensure that your QBDT is updated to its latest release. Here's how:

 

  1. Go to the Help menu at the top to get to the Update QuickBooks Desktop
  2. On the Update Now tab, place a checkmark in the Rest Update box, then tick Get Updates to begin the download. 
  3. Once done, close and reopen the program.

 

For further guidance, consider checking out this article: Update QuickBooks Desktop to the latest release.

 

Once opened, update payroll again to double-check. If the same thing happens, please refer to these articles for more troubleshooting steps:

 

 

Please let me know if you have any other issues or concerns, and I'll get back to you as soon as possible. I'm always here to assist. Enjoy the rest of the day!

Highlighted
Level 1

Payroll will not update

I have followed all of the recommended steps several times with no luck. I do not get an error code, I do get an alert stating that no taxes will be deducted from my payroll and that I will not be able to process tax forms. My most updated payroll version is 22006. I would appreciate a phone call, as my payroll is due by Friday of this week. Thank you in advance.

 

Merri Lewis

[removed]

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QuickBooks Team

Payroll will not update

Thanks for the effort in performing the steps above, @mlewis2.

 

Let me provide you another set of workaround that can help you in getting back to your business. First, let's run the repair tool rectify this issue. Here's how:

 

  1. Create a back up of your company file to make sure your data are safe while repairing.
  2. Once done, restart your computer. Then, open the Windows Start menu and select Control Panel.
  3. Click Programs and Features then Uninstall a ProgramNote: If you don't see Programs and Features, select Programs instead. Then, click Program and Features.
  4. Select QuickBooks from the list of Programs, then Uninstall/Change.
  5. Choose Repair, then Next.
  6. Click Finish and restart your computer to complete the repair.

 

After repairing, let's make sure you have the most recent fixes and security updates by updating QuickBooks Desktop to its latest release. Once done, you can now go back to the Payroll Center and create a test paycheck.

 

If the issue persists, I recommend performing a clean install to check if your company file is damaged and fix it.

 

Since our phone support is unavailable for now due to the ongoing outbreak, let me route you to our chat support instead. We can simply follow these steps below:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select Start messaging.

 

For more contact details, you can visit our support website.

 

If there's anything else I can do for you, please let me know. I'll be around to help you.

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