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Level 1


how do I get to talk to a human being

3 Comments 3
QuickBooks Team


Welcome to Community, @bfennell1.


I'll share the steps on how to reach out to our Payroll Support Team. Let's go to your QuickBooks account to do it.


Here's how:


  1. Sign in to your QBO account, the go to Help at the top.
  2. Select Contact Us at the bottom.
  3. Enter a brief description of your case, then hit Let's talk.
  4. Choose Get a call. Type in your info.
  5. Click Confirm my call.

Here's how it looks like:



I'm also attaching our payroll link in case your need help with other payroll tasks. It contains general payroll topics with articles.


Let me know if you still have questions or concerns about QuickBooks or payroll. I'm more than happy to assist you. Take care and have a great weekend.



Level 6


Why do I keep getting an error message.  When I try to post a discussion.  Message states I need to correct highlighted errors.  Nothing is highlighted.  This only happens when I try to start a new discussion.



Welcome to the Community, @dso0216.


Allow me to share some insights about the error you've got. It might be because your cache data is overloaded. Sometimes a browser cache can be corrupted and can cause a variety of issues. 


Let's open a private browser and post your question from there. Doing this does not save your browsing history making it a good place to isolate web data issues.


Here are different keyboard shortcuts to open a incognito window:


  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N


If you're not getting the same result in the incognito window, you can switch back to regular browsing and clear your browser's cache.


You can also read through this link about the supported browser for QuickBooks Online: System Requirements for QuickBooks Online.


In case you want to read or learn some helpful tips to manage your QuickBooks, feel free to check our Help articles page.


Looking forward to the question you've posted in the Community space. In case you need further assistance, please let me know. I'm here to help. Have a great weekend!



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