Payroll

Hi there, @tford1. Let me share with you some troubleshooting steps to isolate the issue you had with your payroll transactions.

Modified paychecks mean that the transaction is manually changed or edited after it was created. When you only have 8 modified entries and it's showing up 65 or 92, a system or data issue may affect this behavior.

To isolate the issue, you can do the Verify and Rebuild Data to identify any data issues within your company file. Before that, please make sure to update your QuickBooks Desktop to the latest release. Then, restart your computer.

To verify your data:

1. Go to the Window menu, then click on Close All.
2. Click File, then tap on Utilities.
3. Select Verify Data.

If you get a specific error or data integrity issue, you can continue to rebuild your data. Here's how: Verify and Rebuild Data in QuickBooks Desktop.

Additionally, you can review this link for more steps in fixing errors while working with QuickBooks Desktop: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Let me know if you have any other payroll questions. I'll be right here to help. Wishing you a good one!

I've been having the same issue.  When I send the direct deposit paychecks, old manual paychecks that have been printed as far back as February are being "sent", too.  This morning I had over 100 old checks that were included in the transmission report.  I have multiple clients that this is happening with.  It's embarrassing to send the client this report because it looks like I've made errors all year long.

Is there a way to stop this?

Hello, Cheri16. 

Since my colleague has already provided the necessary troubleshooting steps above, the next thing we can do is repair your QuickBooks program. This feature help fix any program-related errors or fix possible data damage on your company file. 

Before doing the process, let's create a backup copy of your file to avoid data loss. 

Now, let's go ahead and repair the software. Here's how: 

1. Click the Start or Windows menu.
2. Go to Control Panel.
3. Click Programs and Features.
4. Select QuickBooks, then click Uninstall/Change.
5. Press Continue, then Next.
6. Select Repair, then Next.
7. Wait for the repair to complete, then click Finish.
8. Restart your computer if prompted.   

Other wise, you can refer to this link if need other troubleshooting steps for the repair process, please refer to the article I'm adding: Fix QuickBooks Desktop. 

However, If none of the solutions resolve this, I highly suggest contacting our QuickBooks Desktop Support Team. They can further investigate why you're unable to view other details in the reports.

To contact them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us. 

Check out this article on how QuickBooks generates reports in QuickBooks Desktop: Understand reports.

Also, this guide provides an overview of how to keep the customization set on the report: Create, access, and modify memorized reports.  

You can always count on us if you have other concerns or inquiries. We'll make sure that everything is working fine for you.

Thanks for you reply.  I won't be running payroll again until next week which will give me the opportunity to repair the software, if necessary.  This is happening in both QB Desktop 2019 and 2020.  And it's not that I'm unable to view the details of the report, the system is "sending" old manually written paychecks.  

I notice a few months back that all paychecks written (direct deposit and manual) were being sent to Intuit in order to retrieve employees' email addresses.  Could this be why older manual paychecks are being sent?  Some employees don't want their email addresses included in their Employee Information.

I appreciate you for keeping us posted, Cheri16.

There are a few reasons why old direct deposit checks are being sent by the system. For us to look into the root cause, you'll want to reach out to our Phone Support Team. They'll be able to further investigate why old direct deposit checks are being sent instead of recent ones. 

You can check out this link that gives you more details on how to reach out to us: Contact QuickBooks Desktop support.

Let me know if there's anything that I can help in tracking these payroll transactions. Take care and have a wonderful day!

Hi Cheri,

I talked to someone else from QuickBooks about the problem and wanted to share their solution with you. The had me turn off the QuickBooks Workforce feature since my company isn't using it. Apparently it was automatically turned on, and I believe that is why all of these old paychecks were trying to go to Intuit. If you aren't using it either, you can go to the Employees tab in QuickBooks. Then "Manage Payroll Could Services." Then you can switch the QuickBooks Workforce to off. I won't be running payroll for another week and a half, so I'm not sure if this actually worked yet, but the solution makes sense to me. Hope this helps!

Problem solved!   From the drop-down menu under Employees go to Manage Payroll Cloud Services and turn it off.  This all started a couple of months ago when Intuit wanted to give Employees direct access to their direct deposit paychecks via the cloud.

Didn't realize you had just posted this (my alerts were turned off)...Thanks!!