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payroll

I just finished a chat with Riel #[removed] . The issue has created a double direct deposit. I need this fixed immediately

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Best answer 07-13-2019

Accepted Solutions
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Re: payroll

Thank you for your help. My problem is resolved.

View solution in original post

3 Comments
Anonymous
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Re: payroll

Hi there, @Diane5232,

 

I'm here to help you correct your Direct Deposit transactions in QuickBooks Desktop.

 

When you say the issue has created a duplicate Direct Deposit, is it a transaction from a previous pay period, or did it send another transaction online? Also, what error messages or codes did you encounter before the payroll processing? Any information can help me narrow things down.

 

If you're referring to a duplicate transmission of the paycheck, we can still stop it before it offloads. To verify the status of the payroll, perform the steps below:

 

  1. Go to the Employees menu.
  2. Click on My Payroll Service then Account/Billing Information.
  3. Sign in using your Intuit Account Login
  4. Click View Payroll Activity in the direct deposit section.
  5. Enter your Direct Deposit PIN.
  6. Verify if the status is still Pending.

If you're unable to verify the status in the AM Page, I highly recommend contacting our QuickBooks Payroll Support Team. They have the tools to check your Direct Deposit account and can further assist you with the correction. Here's how to contact us:

 

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

 

If the status is not yet offloaded, you can now void the paycheck before it goes through successfully. Follow the Cancel or void the paycheck section of this article: Cancel a Direct Deposit paycheck

 

Please update me once you've tried the steps, Diane5232. I'm here should you need further help with your payroll processing. All the best!

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Re: payroll

Thank you for your help. My problem is resolved.

View solution in original post

Anonymous
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Re: payroll

You're welcome, @Diane5232,

 

It's my pleasure to help you with your Direct Deposit. Resolving your QuickBooks concern is our main goal. 

 

For your reference, checkout our QuickBooks Desktop Payroll resource center where you can access different materials to enhance your practice: QuickBooks Desktop Payroll Basic, Standard, & Enhanced.

 

Should you need anything else, please feel free to mention me on your posts or start a new discussion in the forum.

 

We have great contributors and I'm always around to get things work for you. Have a great weekend!

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