I'm here to help you correct your Direct Deposit transactions in QuickBooks Desktop.
When you say the issue has created a duplicate Direct Deposit, is it a transaction from a previous pay period, or did it send another transaction online? Also, what error messages or codes did you encounter before the payroll processing? Any information can help me narrow things down.
If you're referring to a duplicate transmission of the paycheck, we can still stop it before it offloads. To verify the status of the payroll, perform the steps below:
Go to the Employees menu.
Click on My Payroll Service then Account/Billing Information.
Sign in using your Intuit Account Login
Click View Payroll Activity in the direct deposit section.
Enter your Direct Deposit PIN.
Verify if the status is still Pending.
If you're unable to verify the status in the AM Page, I highly recommend contacting our QuickBooks Payroll Support Team. They have the tools to check your Direct Deposit account and can further assist you with the correction. Here's how to contact us:
On your QuickBooks homepage, go to the Help menu.
Tap the Contactus button.
If the status is not yet offloaded, you can now void the paycheck before it goes through successfully. Follow the Cancel or void the paycheck section of this article: Cancel a Direct Deposit paycheck
Please update me once you've tried the steps, Diane5232. I'm here should you need further help with your payroll processing. All the best!