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Level 1

Paystub does not match liability report

I am trying to pay out garnishments and levy's but when I go to 'Create Custom Liabilities' and enter in the date I do not get the option to pay the amount we deducted from the Employee.  The pay stub shows the deduction in Current.

 

Any clues on what to do, I'm at a loss?

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QuickBooks Team

Paystub does not match liability report

Hello there, @redgrace

 

Welcome to the Community. I want to make sure that your payroll transactions will match on your liability report so let's get this sorted out.

 

You can pull up a Payroll Detail Review report to check the detailed information of your payroll transactions. Afterwards, you can compare it with your Payroll Liability report to see the correct deduction amount. Make sure to filter the appropriate period when pulling up the report.

 

To pull up the Payroll Detail Review report:

  1. Click on Reports at the top menu bar.
  2. Select on Employees and Payroll
  3. Click on Payroll Detail Review.
  4. Filter the correct transaction date.
  5. Then Refresh.

From there, make sure there aren't any liability adjustments or previous tax payments that are affecting the current liability balance.

 

However, if you need additional assistance with this matter, you can always reach our Customer Care Team. They have the proper tools to check on your account to verify on what's causing the issue.

 

To reach them: 

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Click the issue or topic.
  4. Click the Green Phone button to see the support number.

Keep me posted if you have further questions about this concern. I'll be around to help. Wising you and your business continued success.

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