cancel
Showing results for 
Search instead for 
Did you mean: 
Cashley34
Level 1

Paystubs

I use QB Desktop for payroll and the Workforce to send employees their paystubs.  The paystub sent from Desktop appears different if an employee uses their iPhone or a Mac, why?

1 Comment 1
Rasa-LilaM
QuickBooks Team

Paystubs

Welcome to the Intuit Community, Cashley34.


To straighten out the issue, I have to access the data file to view the paystubs. I’m unable to perform the process here in the Community for safety purposes.


For this reason, I recommend contacting our Payroll Support Team. They can initiate a screen sharing session to determine why the paystubs are different when viewed using an iPhone or a Mac.


Once the resolution is available, one of our support specialists will guide you through the steps on how to resolve the issue. Here’s how to reach them:

 

  1. Tap the Help icon of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Hit the Contact us link to see the Contact Us screen.
  4. Tap the Search for something else link and then type contact payroll support in the field box.
  5. Press Search to display the Start a Message menu.

For future reference, the following article provides answers to common questions about the QuickBooks Workforce feature: Set up and Invite employees to see pay stubs.


Stay in touch if you have any other concerns. I’m more than happy to answer them for you. Have a great rest of the day.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up