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Please call Julie back at [removed]- she cannot access support and is stuck in an endless loop when she tries to get past dashboard. Has rebooted several times.

 
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Please call Julie back at [removed]- she cannot access support and is stuck in an endless loop when she tries to get past dashboard. Has rebooted several times.

Hi, @georgemc.

 

I want to make sure you're able to contact our support using our callback feature in QuickBooks Online. 

 

Let's try a few troubleshooting steps to help us check what's causing the issue. First, access your account via incognito or private browser. 
Use these shortcut keys: 

  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)
  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)

 
Once logged in, go back to the Gear tab and click gain the help button. If the private browser works, you'll need to delete temporary internet files in your regular browser. That'll remove previously-stored browsing data that might have caused the issue. Here's a complete guide on how to do that: How Do I Clear My Browser Cache And Temporary Internet Files?. Also, using another compatible browser is a good alternative too. 

 

However, if the issue persists, I suggest using our test drive to contact our Customer Care Team. 

  1. Go to this link: https://c23.qbo.intuit.com/app/homepage.
  2. Click Help and choose Contact Us.
  3. Enter your concern and click on Let's talk.
  4. Select either Start messaging or Get a callback
  5. Complete the needed information.

You can also check out this article for more information about our support hours: Support hours and types.
 
Also, would you please tell me what specific goal you're trying to achieve? Any additional information will help me make sure that I can provide you with the best resolution.

 

Feel free to click the Reply button if you have other questions. I'm always here ready to help. Take good care, georgemc.

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