Thank you for posting here in the Community, klduff47.
To identify why you're getting the error message, I have to check your account and the login credentials you're using to access the company. Since the Community is a public forum, I'm unable to review the details without asking for sensitive information.
Reaching out to our Intuit Online Payroll Team ensures that you'll be able to get back on track with accessing payroll. Let’s log in to a sample file to view the support details:
Here's how:
- Open the IOP sample file.
- Choose your state.
- Click the Help option in the upper-right corner.
- Select Contact us.
To ensure they address your concern on time. Our supports are open from 6 AM-6 PM PST Monday-Friday.
I’m attaching the Sign in to your Intuit Online Payroll Enhanced/Full Service or QuickBooks Online Payroll account article below. It contains some links on how to access the website.
Please don't hesitate to go back to this thread if you have other questions in mind. Stay safe!