Hi, mussaratty. What specific error did you receive when running payroll? Screenshots or more details about it would be appreciated to provide you with exact troubleshooting to fix it.
Have you had a chance to check your email? We send an email to the Payroll Admin indicating a specific return code and the detailed instructions to resolve the issue. You can look for emails with subjects like “Urgent Issue with the Payroll Account” or “Payment Request for Failed Payroll Debit.” Here's an article you can use for reference: Resolve an urgent issue with your payroll account.
If the direct deposit payroll was not released on the Pay date, it is usually caused by insufficient funds or changes to the company's or employee's bank account. Use this article to fix it: Resolve a non-sufficient funds (NSF) hold on your payroll service.
Dealing with this kind of issue requires a thorough review. Thus, I recommend contacting our Payroll Live Support team. They have the tools to look securely at your account. You can view this link to see their available hours: Get help with QuickBooks products and services.
Please reply below if you have additional concerns. We'll be around to lend a hand.
