Thanks for sharing detailed information about your concern, @Karrah.
You can follow these steps to assigned hours of work for your contractors. Let's ensure to select the correct contractor and service item. Also, you can create a new service item if you haven't had it yet on the list. Here's how.
- Go to Lists, then select Item List.
- Click Item, then New.
- Choose the type of item you want to create.
- Fill out the item fields.
- Use Custom Fields to add customized fields.
- Hit Save.
You can review this guide: Add, edit, and delete items. It contains detailed steps and helpful information about managing items in QuickBooks Desktop.
Let me also share these articles about this feature for more details:
In addition, feel free to check this material here to learn more about the reports available specifically for your business need: Understand reports.
I'll be right here to continue helping if you have further questions about tracking job costs. You're welcome to post a reply. I'm always here to help.