Hello DeniseTopping,
Welcome to the QuickBooks Community, I can point you in the right direction.
If your payroll services were active and all taxes are listed as paid during the period of the requested form, then a support agent might be able to manually archive the form.
If you're unsure about the above qualifications, please contact our phone support at (800) 488-7330. The most up to date contact information will always be listed here: https://help.quickbooks.intuit.com/en_US/contact .
I'm only a post away for any other questions you have about the product. Have a great weekend.
