Let's get rid of the PS038 message so you can able to install updates, Chasidy1.
This can be caused by multiple unsuccessful attempts of sending data due to an incorrect pin or password. If that happens, the system will automatically lock your account as an additional layer of security.
When PS038 occurs after you rebuild, you'll have to send your usage data to initiate payroll updates. Go to the Employees menu, select My Payroll Service, and then Send Usage Data. Once the send is successful, attempt to get payroll updates again.
If you're still getting the same error message, continue with the process by checking out this article: Resolve payroll error PS038.
Also, I'm adding this article to learn more about fixing PSXXX errors in QBDT: Fix PSXXX errors. It includes nine sets of recommended solutions when encountering errors when downloading payroll updates.
If there's anything I can further assist you with while working with QuickBooks, please let me know. I'm always here to help you out.