QB did a new update, and when I tried to run the online payroll, it keeps crashing. How do I get help?

Let me help get your payroll working, @financeinflorida.

Here are some of the possible reasons why QuickBooks crashes:

• The company name may be too long.
• A damaged or missing QBWUSER.INI file.
• A corrupt hard drive.
• The program files or QuickBooks Desktop installation may be damaged.
• A damaged Windows operating system.

I've got here the steps on how to fix this problem. To start, you'll need to install the QuickBooks Tool hub. This tool will help you to look after common errors in QuickBooks such as company file damage, and program problems. 

Here's how:

1. Download the QuickBooks Tool Hub file.
2. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
3. Accept the license agreement and hit on Install.
4. Click Finish.

From there, let's run the Quick Fix my Program tool.

1. In the QuickBooks Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

If the same thing happens, consider checking out this article and proceed to solutions 2 to 5: What to do if you can't open QuickBooks Desktop.

Please let me know how it goes. I want to make sure that everything is taken care of. Have a great day.

The same thing has happened to me. Quickbooks 2019 for Mac did an update and now several aspects of Intuit Online Payroll cause it to crash, especially exporting reports to Excel and exporting actual Payroll figures to Quickbooks. Nothing else has changed except this recent update. In addition, every time it crashes, Crash Catcher opens up, but it no longer allows me to send an email so it's worthless. I have not yet updated Quickbooks 2019 on my laptop and the same company file works just fine there so this is definitely an issue with the update.

I know that this hasn't been easy for you and your business, ADeutsch.

I've asked our Product Development Team to look into this issue and was informed that they're currently having an investigation about Crash Catcher. Please know that we're prioritizing and doing our best to get this fixed as soon as possible.

While waiting to get this sorted out, we’ll have to include you on the notification list. This is to ensure you'll receive email updates regarding the status of the investigation. That being said, you'll want to give us a quick chat so that we can gather your contact information in a safe session.

Here's how:
 

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Choose a topic.
4. Scroll down to the bottom section and click Start a Message.

Once you're in, please have our representative link your case to this investigation number to expedite the process: INV-47384. I also encourage checking out our support hours first to ensure that we address your concerns on time.

In case you'll need to track where you're business stands in terms of sales and expenses, we can customize your customer, job, and sales reports.

If I can be of any additional assistance, please don't hesitate to insert a comment below. Stay safe and healthy.