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SHaggett
Level 2

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

I work in QB desktop versions only.  My issue:  I am trying to run payroll for the first time since being converted from standard payroll to QB Payroll Annual Fee Enhanced.  The payroll taxes are not being calculated correctly.  All are showing $0 which I know is incorrect.  Can someone direct me to where I may not have update information correctly.  I have added my new Payroll Service Key, verified my account, run payroll updates, exited QB and rebooted the computer.   Error still occurs.

Solved
Best answer August 01, 2024

Best Answers
jeanbiverly_
QuickBooks Team

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

Hello, @SHaggett. I appreciate your efforts to fix the tax calculation issue. I'm pleased to offer my assistance and help you get this resolved once and for all.

 

Since you've already updated your payroll and the taxes aren't calculating correctly, you can undo saved data by reverting the paycheck.

 

Here's how you can do it:

 

  1. Navigate to the Employees menu and select Pay Employees.
  2. Choose Scheduled Payroll or Unscheduled Payroll.
  3. Click Resume Scheduled Payroll. You’ll see some employees’ names highlighted in yellow, indicating changes.
  4. Right-click on the yellow-highlighted employee name.
  5. Hit Revert Paychecks

 

 

For more detailed information, visit this article: Save or revert paychecks in QuickBooks Desktop Payroll.

 

To verify whether your payroll wages, deductions, or contributions are configured correctly, refer to the "Incorrect setup of payroll items" section of this article for guidance: Troubleshoot paychecks calculating incorrectly.

 

Your seamless payroll operation is my priority, SHaggett. Feel free to let me know if you have other concerns by replying to this message. I'm always here to lend you a helping hand. Take care.

View solution in original post

8 Comments 8
Deity Alpha
Level 7

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

Did you just purchase QB Desktop 2024 Enterprise? Is it Enterprise Silver or Gold?

SHaggett
Level 2

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

Yes, I purchased through a third party as QB indicated it was the only way to purchase.  It is Intuit QuickBooks Enterprise Solutions:  Professional Services 24.0.

jeanbiverly_
QuickBooks Team

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

Hello, @SHaggett. I appreciate your efforts to fix the tax calculation issue. I'm pleased to offer my assistance and help you get this resolved once and for all.

 

Since you've already updated your payroll and the taxes aren't calculating correctly, you can undo saved data by reverting the paycheck.

 

Here's how you can do it:

 

  1. Navigate to the Employees menu and select Pay Employees.
  2. Choose Scheduled Payroll or Unscheduled Payroll.
  3. Click Resume Scheduled Payroll. You’ll see some employees’ names highlighted in yellow, indicating changes.
  4. Right-click on the yellow-highlighted employee name.
  5. Hit Revert Paychecks

 

 

For more detailed information, visit this article: Save or revert paychecks in QuickBooks Desktop Payroll.

 

To verify whether your payroll wages, deductions, or contributions are configured correctly, refer to the "Incorrect setup of payroll items" section of this article for guidance: Troubleshoot paychecks calculating incorrectly.

 

Your seamless payroll operation is my priority, SHaggett. Feel free to let me know if you have other concerns by replying to this message. I'm always here to lend you a helping hand. Take care.

Deity Alpha
Level 7

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

@SHaggett 

Login to CAMPS and check your license information. If you are using Enterprise Gold, you don't need to run Enhanced Payroll separately. You can request a refund for your Enhanced Payroll subscription.

SHaggett
Level 2

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

Thanks for the assistance.  The revert paychecks command was the "missing link" to resolve my issue.  The taxes are now calculating properly. 

AdonL
QuickBooks Team

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

On behalf of my colleague, I want to extend a warm welcome and express our gratitude for your involvement in the Community forum, SHaggett.

 

We're happy that you're able to update your payroll information correctly and fix the tax calculation issue with the assistance of my colleague,

Jeanbiverly and the QuickBooks Team.

 

We want you to know that our top priority is helping and finding solutions for our valued customers.

 

Additionally, you can visit this article for future reference to view your past forms and payments in QuickBooks: View your previously filed tax forms and payments.

 

If you have any queries about payroll calculations in QuickBooks, feel free to post a response, and we'll address them promptly.

Bigmike87
Level 1

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

I had the same issue. I ended up going elsewhere. I just didn't have the time. Did the fix work for you? Does it update now, or do yuo have to do the fix evereytime?

 

Thank you, [PII Removed]

SHaggett
Level 2

QB Enterprise Solutions: Professional Services 24.0 and Enhanced payroll update

Bigmike87 -

 

Yes, once I used the directions provided by jeanbiverly.  After I used the revert check command  everything worked yesterday and then I checked today and it still seems to be working perfectly. 

 

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