Thank you for taking the time to post in the Community. Allow me to share some troubleshooting steps so you can get back on track with running payroll in QuickBooks.
I've checked here, and I'm unable to find any similar reports from other users about the problem on your end. For now, I suggest performing some basic troubleshooting steps to help isolate and resolve the issue.
Let's start with signing into your account through an incognito window. It'll allow you to access QuickBooks without using cookies.
Check out the keyboard shortcuts below to open a private browser:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift +N
If it works, I suggest you proceed with clearing the cache. There are times too much data can accumulate over time and cause issues when using QuickBooks.
In case the issue persists, It would be best to contact our QuickBooks Customer Care. One of them will need to review your account in a more secure environment and determine what's causing the problem.
I have a few easy steps to do this. Here’s how:
In your company, go the Help icon to choose Contact Us.
Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
Scroll down to select the Start messaging or Get a callback option.
Additionally, I recommend the following resource which contains detailed steps for setting up payroll, as well as some helpful links: Get started with Payroll.
If you have additional questions or concerns while working in QBO, leave a comment below. I’ll be happy to help you out.