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marybethmcneil1
Level 1

QBO will not accept YTD historical payroll figures (because of a Payroll Service error corrected in the the next QTR.) How should I handle this?

The YTD figures I'm trying to enter are the actual figures for period ending 9/30/20. But on one paycheck, our Payroll Service duplicated federal deductions, QBO will not allow the actual historical entries. (The correction is in the current QTR.)
1 Comment 1
AlcaeusF
Moderator

QBO will not accept YTD historical payroll figures (because of a Payroll Service error corrected in the the next QTR.) How should I handle this?

Hi there, @marybethmcneil1.

 

Thank you for posting here in the Community. Let me assist you with your payroll concern in QuickBooks Online.

 

When entering past pay information, please make sure the amounts are correct to show accurate year-to-date (YTD) totals. If the issue from the previous paycheck is already corrected, you no longer need to include the duplicates.

 

This way, you'll be able to get the right figures for the prior data. In case you need to report the duplicate deduction to the YTD total, you can contact our Payroll Support Team.

 

They can do screen sharing with you to make the process much easier in a more secure environment. Here's how:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Start a chat
  6. Enter your contact information. 
  7. Choose Confirm my call or Send message.

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday).

 

For more information, as well as the frequently asked questions about entering prior payroll, I recommend the following article: Set up a prior payroll for QuickBooks Online Payroll.

 

Leave a comment below if you have other concerns. The Community and I will be around to help you.

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