Is anyone else having issues with the W-2 not being updated with QSEHRA BOX 12 FF W-2?
In December 2025 I manually entered the amount as instructed in the “Manage W-2” edit section. I waited several days as instructed. It did not update.
So, I did the Edit W-2 again, also in December, thinking maybe I did something wrong the first time. I waited several days as instructed. W-2 did not update.
Next, I call support. I provided all of the information. QB said it was a known issue. Gave me a case ID and said they would fix it. On Jan 8, 2026 I receive
email stating:
"Entering totals in Box 12DD does not stick/save after submitting. Good news! We reviewed your case (xxxxx), and we're happy to say this issue was resolved." That QB response was incorrect I asked for 12FF to be updated. When I check the W-2, 12DD was not even entered either. It would have been incorrect, but at least some change to the W-2. So still no updates at all!
I make another call on the same day Jan 8, 2026. Explain everything again. I receive a new case ID and am advised by QB "Your request will be completed within 15 days"
Today is day 15, I check the w-2. Not updated. I call again, now I am told it could take an additional 15 days.
Is this just me???? Did anyone have success with that W-2 BOX 12 FF being updated for 2025 W-2s?
