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Level 1

Questions about payroll


Questions about payroll

Hi there, @mitchmilam80


I want to help you with your questions about payroll. However, I need more information about it to provide the right resolution and to get this taken care of in a timely manner.


In the meantime, you can check the following article for some links about the payroll tasks in QuickBooks Online: Payroll Resource Hub


I appreciate you for taking the time to visit us here today, and I look forward to your response.


Level 1

Questions about payroll

I am trying to run a payroll today and I get an error message said that i cant create a check for one of the employee because I already made CO Tax payment for the Quarter.  What should I do? I need to create payroll for all the employees today.

QuickBooks Team

Questions about payroll

We don't want you to feel this inconvenience, @n4dang. I want you to know that helping you is our priority. 



To isolate this case, I recommend contacting our support, as they have the tools to pull up your account and fixed this error. Here's how: 


  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Start a chat or Get a call back.  











Alternatively, you can click this link for a faster way to contact our support: 




Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. You can check also the available hours when contacting our support.  



If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!

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