Hi there, @betroyjey66. Do you mean you're the one who will receive the paycheck, or who deposited it? Since you've mentioned that you charge your own card.
If you're the one who deposited it via direct deposit, the issue could be an incorrect account or routing number, or you may have sent the money to the wrong employee's account.
For an incorrect account or routing number, contacting the receiving bank can help confirm whether the wrong account exists and assist in correcting it.
For live accounts with successful deposits, you can request a direct deposit reversal within five business days of the pay date, counting the paycheck date as the first day. Please note that processing times vary, and we cannot guarantee the recovery of funds.
If it doesn't exist or is closed, the bank rejected the deposit. You can void the paycheck, update the employee's bank account, then recreate the paycheck and send a new direct deposit.
For more information, please read this article: Handle a direct deposit paycheck that was not received by an employee.
You can also check your email spam folder to see if any pending QuickBooks emails are there. Often, an email from a new recipient ends up here because your system treats it as a not-trusted message.
If you're unable to see one, I recommend contacting our live support team. Our team has the complete tools to help you track missing funds from your paycheck that are over a month old and guide you on what to do about the $5 charge to your account.
You can always return here if you have additional questions.
