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SoftByte
Level 1

QuickBooks Desktop Changing Direct Deposit Funding Account

I am trying to update my QuickBooks desktop payroll direct deposit payroll account. Two of my clients opened a new checking account to pay their employees from.  When I try to log in to My Payroll Service - Account/Billing Information, it is taking me to my product and services page instead of the Payroll Account Maintenance page.

 

I am a QuickBooks Pro Advisor and I have several versions of QuickBooks. I tried this in QB Desktop 2018 & 2020. Same results.  
 
I am guessing this has to do with the SBA PPP loans and the fact that everyone is changing their bank account numbers.
 
I am chatting with QB Support now - for over 20 minutes.  Very little help.  This is what she said ...
"I do apologize that you needed contact us for this matter and if it's not routing you to account's maintenance page, but no worries. There's a form that I can send and that you can fill in so our back end team can update it for you."
 
So, I am still waiting for the form.  Is anybody else experiencing this issue?
 
3 Comments
MaryAnn_E
QuickBooks Team

QuickBooks Desktop Changing Direct Deposit Funding Account

Hello there, @ SoftByte.

When updating the direct deposit, you’ll have to use the primary principal login of the payroll to update the bank account. Let me show you how to update it on your end.

 

Here’s how:

  1. Select Employees and choose My Payroll Service.
  2. Select the Accounts/Billing Information.
  3. Sign in using your Intuit Account login.
  4. Go to the Payroll Info section. Under the Direct Deposit Bank Account, select Edit.
  5. Enter your payroll PIN then select Continue.
  6. Enter the new bank account details, and then select Update.
  7. Wait for the confirmation, and then select Close.

You can use this link Direct Deposit Bank Account Change form if you cant see the option to update the bank account.

 

You can find additional information on these steps and processes at this link below. 

Change your direct deposit bank account for QuickBooks Desktop Payroll.

                                                                                                      

For further questions, feel free to leave a reply below. I'd be more than willing to lend a hand.

 

 

               

SoftByte
Level 1

QuickBooks Desktop Changing Direct Deposit Funding Account

Thanks for your reply but if you had read my post, you would see that I am following the steps you mention.  However, when I selected My Payroll Service > Account/Billing Information and sign in, it was taking me to my product page instead of the Payroll Account Maintenance page.  This continued to happen but I just kept trying and, finally, later in the evening, it finally went to the Payroll Account Maintenance page.  As I said before, I assume this has to do with the SBA PPP loans and the fact that everyone is changing their bank account numbers.  At least now it seems to be working.

MaryAnn_E
QuickBooks Team

QuickBooks Desktop Changing Direct Deposit Funding Account

Hello there, @SoftByte.

 

Thank you for pointing me in the right direction. Good to hear that you successfully resolve the Direct deposit funding account.

 

Post here if you have further concerns in QuickBooks, there is a lot of information out there right now that may seem confusing.

 

Also, you can always visit our helpful articles page if you have problems with the products on managing your account in QuickBooks Desktop.

                                                                                                                 

Thank you so much for your patience during this trying time. Stay safe always.

 

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