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sheripch
Level 1

Quickbooks Desktop Payroll

My client has his own QB Desktop Payroll subscription and his QB resides on his servers. When I login to his QB to process payroll it shows that Payroll needs to be reactivated.  This only started happening in 2019, we never had a problem before. What in the world is going on.

1 Comment 1
john-pero
Community Champion

Quickbooks Desktop Payroll

There appear to be some issues with payroll updates and other critical updates related to QB2019. My experience was a continual  "A critical update...close and reopen" and then this week failure of payroll update. It took repairing the installation of QB2019 to fix it. I would have your client attempt to repair at their end keeping in mind they need to shut off multi-user and have everyone but master admin logged off to repair.  

 

Have them follow the steps here h and you may need to do the same on yoru install ttps://quickbooks.intuit.com/community/Help-Articles/Fix-error-when-updating-Desktop-or-Payroll/td-p/228505 and then turn multi-user back on and try again

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