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Level 1

Quickbooks Enterprise 19 Compatibility with Exaktime

We currently use Exaktime to manage time clocks in the field that will import into our QB version 17 using their Accountlinx module. It has worked perfectly under version 17.

 

We are getting prepared to upgrade to version 19 but have been told that it does not work with Accountlinx. Does anybody have a timeline as to when this might be fixed? We were hoping to upgrade and be on the latest version of QB starting the new year.

3 Comments
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QuickBooks Team

Quickbooks Enterprise 19 Compatibility with Exaktime

Hi there, RPeets.

 

Thanks for taking the time to reach out to us. Allow me to address your concerns and guide you to the right support to make sure you'll get the help you need. 

 

Since Exaktime is a third party application, I encourage you to contact their application developer to update the compatibility of Exaktime in QuickBooks Enterprise 2019. 

 

As a workaround, you can check other third-party application by visiting this website https://desktop.apps.com/home#!category/10368/7044 to see if there's an option to manage time clocks with the compatibility of the QuickBooks newer version. 

 

Please know that you're always welcome to post here in QuickBooks Community if you have any other concerns. Have a good one. 

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Level 1

Quickbooks Enterprise 19 Compatibility with Exaktime

I contacted Exaktime and was informed that it was indeed a Quickbooks issue. That's why I was wondering if there was an ETA on your end.

 

Thanks for your quick response.

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QuickBooks Team

Quickbooks Enterprise 19 Compatibility with Exaktime

I'm glad to see you here, @RPeets.

 

Thanks for trusting us in answering your concern. I have some information to add on this thread about the ETA for QuickBooks version 19 integration with Exaktime.

 

At this time, we don't have estimated time as to when QuickBooks version 19 will be integrated with Exaktime. Hence, this issue can be escalated for a thorough investigation with our product engineers.

 

We work continuously to improve our software and provide you with the best possible product, services, and experiences. One way we do is by tracking QuickBooks usage. This let us see where our software is effective and what Intuit services help you manage your business most effectively. 

 

Here's how:

  1. Go to the Help tab.
  2. Choose Send Feedback Online.
  3. Select Product Suggestion.
  4. Enter your request/product suggestion.
  5. Click Send Feedback tab.

Also, I suggest contacting our QuickBooks Desktop Care Team for faster escalation of this concern. 

 

Here's how to contact support:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. If asked, choose your QuickBooks product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Once we receive an update that this has been worked on, rest assured I'll get back to you here in the Community space. Looking forward to receiving your feedback.

 

This should provide you information about Quickbooks integration with Exaktime. If there's anything else you need from me, feel free to comment below. I'm always here to help in any way I can. Have a great rest of your day!

 

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