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Every time I run payroll, quickbooks withdraws all funds from my bank account. The total of this amount is my take-home pay plus all taxes associated with this payroll transaction. Part of those taxes that they remove is my state unemployment insurance. the total of all state taxes for the 4th quarter of 2024 comes out to $241.20. Quickbooks was suppose to pay my state taxes on January 31st but ailed. I called them February 3rd and they pushed that payment through. On the 18th of February they tried to withdraw $241.20 from my bank account. I called them again and they said it was an issue on their side and "fixed" the issue. The next day they once again tried to collect the $241.20 from my account. So once again I called them. The lady I spoke to told me that they never collected that money from me but I have proof that they did. All my paycheck stubs from last quarter match exactly what was withdrawn from my back account. Total taxes (employee & employer) match exactly what was taken from my account. How can I get quickbooks to stop trying to take money they have no right to take?
@mfruckus81 "How can I get quickbooks to stop trying to take money they have no right to take?"
Well, the BBB does come to mind.
Like you, I know the importance of each penny, @mfruckus81. I share your worries about the ongoing deductions from your bank account related to the state tax payment. Rest assured; I am dedicated to connecting you with the right support team to resolve this.
I appreciate your diligence in reaching out to our Live Support team each time you've encountered a deduction from your bank account. Since the Community is an open forum, please note that we do not have access to your account. Therefore, I recommend that you contact our Live Support Team again so they can investigate this issue further using their specialized tools and provide you with the proper solution.
Once the issue is resolved, you can review your previously filed taxes in QBO. This will allow you to check or print your tax forms for your records outside of QuickBooks: View your previously filed tax forms and payments.
We want you to feel supported during this period. As your QuickBooks support team, our priority is to assist you in addressing the unusual withdrawal from your bank account. I will keep this conversation open for any future discussions you may want to have.
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