Hi there, @kgalland.
I'd love to help check your account here on my end. However, I won't be able to do that without asking for your account details. Since the Community is a public forum, I don't want your details displayed here for security purposes. I see you've already contacted our Payroll Support Team.
In cases like this, you may need to contact them again. Since inquiry specific about this issue is handled by them. And one of our support agents can take a look at the case number and review the notes you have from your previous contact to continue where the last agent left off.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent and select either Get a callback or Start a chat. Ensure to review their support hours to know when agents are available.
In case you need some related articles in processing payroll, visit our Community Help Articles hub.
Keep me posted if you have any other concerns about your payroll. I'll be happy to lend a helping hand. Have a great day.
