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Level 2

Quickbooks Online payroll "To Do List" Buggy

Hello, today I ran payroll but on the "To Do List" it shows I have not filed my Unemployment, 941, ect. Even though I have with the automatic feature within Quickbooks. The tax payment history is correct though and shows the payments. Attached is a photo Does anyone know why this is showing up in error?
1 Comment 1
QuickBooks Team

Quickbooks Online payroll "To Do List" Buggy

Let me provide some insights into this matter, @CarsMetrics.


QuickBooks provides the correct reminders in the To-Do List when you're done with the task (pay taxes or file forms).


For this, I suggest contacting our support team. This way, they can further check your account in a safe environment and help fix this. 


Here's how: 

  1. Sign in to your QuickBooks Online account. 
  2. Go to the Help menu.
  3. Select Contact Us
  4. In the What I can help you with field, type in your concern, and click Continue.
  5. Choose a way to connect with our support team.

I also want to inform you that in response to the COVID-19, we're running with a significantly reduced staff. Thus, you may experience delays in call requests (or chats) response. To ensure our support team can assist you right away, I recommend checking out our support hours guide.


I've also added this article that can guide you to pay or file state and federal payroll taxes online: Pay and file payroll taxes.


Let me know how it goes by clicking the Reply button. I want to make sure everything is resolved. Have a great day.

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