Let me provide some insights into this matter, @CarsMetrics.
QuickBooks provides the correct reminders in the To-Do List when you're done with the task (pay taxes or file forms).
For this, I suggest contacting our support team. This way, they can further check your account in a safe environment and help fix this.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to the Help menu.
- Select Contact Us.
- In the What I can help you with field, type in your concern, and click Continue.
- Choose a way to connect with our support team.
I also want to inform you that in response to the COVID-19, we're running with a significantly reduced staff. Thus, you may experience delays in call requests (or chats) response. To ensure our support team can assist you right away, I recommend checking out our support hours guide.
I've also added this article that can guide you to pay or file state and federal payroll taxes online: Pay and file payroll taxes.
Let me know how it goes by clicking the Reply button. I want to make sure everything is resolved. Have a great day.
