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Level 1

QuickBooks Online Payroll W4 Entry - Mass. PFML Setup - Can't Enter Effective Date W4 system will not let me enter an Effective Date for new employee

 
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Best answer April 19, 2020

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QuickBooks Team

QuickBooks Online Payroll W4 Entry - Mass. PFML Setup - Can't Enter Effective Date W4 system will not let me enter an Effective Date for new employee

Hi there, IreneWachsler,

 

Are you getting an error message upon entering an effective date? I've tried this and the system allows me to select one. See the attached screenshot below for your visual guide.
MAPFML.PNG

 

If not, let's perform the recommended troubleshooting steps to isolate and fix this issue. There could be some browser hiccups. If it's overloaded, it can cause unexpected results. Thus, not letting you enter an effective date for the new employee.

 

The first step to take is to use a private window. Browsing privately disables the cache from saving your data, and it's a good way to check issues caused by a full cache.

 

When that works, clear the cache and cookies on your browser to refresh website history that might be causing issues when using QuickBooks.

 

If you're getting the same results, I highly suggest contacting our QuickBooks Online Payroll Team. They can further investigation what's causing you not enter an effective date.

 

Contact us through your product

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose Start a chat a way to connect with a support expert.

Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

 

For your guide when adding the program, check out the Massachusetts Paid Family Leave. Then, go to QuickBooks Online Payroll for instructions and detailed steps.

 

Let me know how this goes by clicking the Reply button below. Just tag my name and I'll be around to help you out.

 

Thank you and stay safe!

View solution in original post

3 Comments 3
Highlighted
QuickBooks Team

QuickBooks Online Payroll W4 Entry - Mass. PFML Setup - Can't Enter Effective Date W4 system will not let me enter an Effective Date for new employee

Hi there, IreneWachsler,

 

Are you getting an error message upon entering an effective date? I've tried this and the system allows me to select one. See the attached screenshot below for your visual guide.
MAPFML.PNG

 

If not, let's perform the recommended troubleshooting steps to isolate and fix this issue. There could be some browser hiccups. If it's overloaded, it can cause unexpected results. Thus, not letting you enter an effective date for the new employee.

 

The first step to take is to use a private window. Browsing privately disables the cache from saving your data, and it's a good way to check issues caused by a full cache.

 

When that works, clear the cache and cookies on your browser to refresh website history that might be causing issues when using QuickBooks.

 

If you're getting the same results, I highly suggest contacting our QuickBooks Online Payroll Team. They can further investigation what's causing you not enter an effective date.

 

Contact us through your product

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose Start a chat a way to connect with a support expert.

Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

 

For your guide when adding the program, check out the Massachusetts Paid Family Leave. Then, go to QuickBooks Online Payroll for instructions and detailed steps.

 

Let me know how this goes by clicking the Reply button below. Just tag my name and I'll be around to help you out.

 

Thank you and stay safe!

View solution in original post

Highlighted
Level 1

QuickBooks Online Payroll W4 Entry - Mass. PFML Setup - Can't Enter Effective Date W4 system will not let me enter an Effective Date for new employee

Thanx.  I was typing in the date and not using the calendar.

 

Highlighted
QuickBooks Team

QuickBooks Online Payroll W4 Entry - Mass. PFML Setup - Can't Enter Effective Date W4 system will not let me enter an Effective Date for new employee

Thanks for the reply, @IreneWachsler.

 

You're most welcome. I'm happy to hear that you got your issue with the Date field resolved. You can come to the Community any time with any questions or concerns that you may have with QuickBooks. 

 

Best wishes to you and your company. Have a great day!

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