Good afternoon, @BuluGroup.
Welcome to the Community. I appreciate you coming here with your question.
Based on the details you gave, I suggest contacting our Customer Support Team. They have the particular tools to help with this situation. Here's how:
- Go to the Help menu.
- Press the QuickBooks Desktop Help option.
- Click the Contact Us hyperlink.
- Give a brief description of the issue and hit Let's talk.
- Scroll down and tap to Get a callback.
It's that easy!
Feel free to reach back out if you have any other questions. I'm always here to lend a helping hand. Bye for now!
