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ROLLDREW
Level 1

Quickbooks Payroll Items

Good evening

I have a query about Payroll items in QuickBooks. I am helping a friend cleanup some of his accounting issues in QuickBooks. The Payroll liabilities are incorrect and I am adjusting them using the Adjust Payroll Liability option. There is one payroll item in the liabilities report that I am unable to adjust. Although the item is showing up on the Payroll Liabilities Report, when I go to to  drop them item list on the Adjust payroll liabilities window, that particular payroll item is not showing up for me to select. I ran a report of the Payroll items and it is not showing up in the list of payroll items although it is showing up in the Payroll liabilities report. I tried to add it as a new payroll item but Quickbooks stated that it already exists although it is not seen anywhere in the item list.

 

I am seeking assistance as to how I ca resolve this issue. Could it be that there is a feature that hides payroll items? i am at a loss s to what could be the problem.

 

I eagerly await any responses.

 

ROLLDREW

 

2 Comments 2
katherinejoyceO
QuickBooks Team

Quickbooks Payroll Items

Hello there, @ROLLDREW.

 

I appreciate the detailed information you shared on your concern today. It could be that the payroll item has been inactivated. Hence, it's not showing in the list. 

 

I'll share with you a few ways to show the missing payroll item. Here's how: 

 

  1. Go to the List menu, select Payroll Item List.
  2. At the bottom part of the item lists, tick the Include inactive box.
  3. The system will make all inactive items visible. As you see, they have an X mark next to their name, which means they're deactivated. 

 

Should the item still doesn't seem to appear, let's use the Rebuild Data tool to recover missing items. Performing this will help resolve when experiencing odd behavior even after the payroll update.

 

For future reference, I'm adding this article to learn more about how your payroll taxes are being calculated in QuickBooks.

 

Stay in touch if you have any other questions. I'll be happy to help you again. Keep safe always.

 

ROLLDREW
Level 1

Quickbooks Payroll Items

Thanks for your suggested solution. I will try it and let you know if it works.

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