Quickbooks payroll re-subscribe issue after account transfer

Here is the screenshot with error code

I know it could be frustrating to be held up like this when you just want to get your job done, @endonirvana.

Allow me to share some updates about this account issue you're getting.

The error code -81594 when to be able to access the Account and Settings is tagged as an ongoing issue right at this time. Our engineers are still working on the fix so you can resume your payroll tasks. For now, we're unable to share the exact turn around time on when this will be fixed because they work on this internally.

Rest assured, our support team sends live updates of the current status of the issue through email. To get updates from us, I recommend contacting our Support Team again so they can check on your account and provide other options to help with your payroll. 

To contact us, follow these steps below:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to interact with a live agent.
6. When using the chat option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

You can also use this chat link to start a discussion with an expert: QuickBooks Online Payroll

We appreciate your patience while this is being worked on. If you have other concerns in QuickBooks that needs immediate attention, please tag me anytime. I'm always right here to help you.

This is absolute nonsense and is unacceptable!

This has been going on since march 2021 and “the engineers” still cannot fix the issue???

list all the steps you want, we’ve tried them all to no avail. 2 and a half months with this issue!! 

For all those as frustrated as I am with intuit, THE ONLY RESOLUTION  is to create a new Quickbooks online subscription and transfer the old one in. That’s it. Period. 
otherwise you’ll spend countless hours on the phone with “product support”, have 3 case numbers like I do, just to have them all closed while no one works on this problem. 

you are probably right here. our issue is still not fixed. no one cared to call us back to update us either.

looks like engineers doesn't care to fix this problem or no clue how to fix it.

we are still waiting

We truly value your time with us,endonirvana. 

Allow me to step into this conversation and provide an update about the error you're getting when attempting to resubscribe. 

This issue has already been escalated to our product engineers. Rest assured they've been all hands in working for a permanent fix for this issue. 

I suggest reaching out to our Customer Care Team. This way, they can add your account details to the list of affected users. You'll be updated through email once we have an update on this investigation. You can follow the steps provided by my colleague Jen_D on how to reach them.

We appreciate your patience as we're working to permanently fix this issue. Please let me know in the comment section below if you have any other questions.

Has this situation been fixed yet?  I am in the process of an account transfer involving resubscribing to payroll, and I'm very concerned that these issues have not yet been fixed. 

Hello @Sandy_ CPA,

I appreciate you for reaching out to us here in the Community. I can share some updates about the issue when resubscribing the payroll subscription.

The problem regarding the error message is still ongoing. Our engineering team is working diligently to fix the issue as soon as possible for existing users.

You can contact our Payroll Support Team anytime you need an update about the resolution. Our team can add you to the list of the affected user if you encounter the same error during the renewal process.

This way, you'll receive email notifications regarding the fix. Our Customer Support Team for QuickBooks Online Payroll - Core, Premium is available from 6 AM - 6 PM PT (Monday - Friday). For QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium, any time, any day.

Here's how:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you. 

Additionally, I've attached a link for additional guidance on how to review your payroll data after reactivating the payroll service in QuickBooks: Reactivate your QuickBooks Payroll subscription.

Please don't hesitate to drop a comment anytime you have additional concerns about resubscribing to payroll. I'll be happy to help you some more.