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Pizzaking1969
Level 1

Quickbooks Payroll Subscription Alert Error

Good evening!  Sorry so late, but I'm at my wits end since I'm on a deadline for payroll (of course) and I'm having an issue with payroll taxes not calculating due to a Payroll Subscription Alert.  

 

I've determined my payroll update is 22013 (the latest) and my subscription is valid and active.  I have two company files with separate EIN's 

 

My QB license number and product numbers, and Payroll subscription numbers  match in both companies.  (My Payroll Service Key and Payroll System ID's are different for each EIN as I expected).  Both companies  show the Enhanced Payroll with Annual Fee as ACTIVE under my Quickbooks Account info. My Credit card on file is valid.  I am currently running Quickbooks Accounting 2019 Desktop and I use Enhanced Payroll...  Credit card on file expires 11/20.

 

I've updated Quickbooks to latest version and checked the [Reset Update] box.  I've Restarted quickbooks. I've rebooted my computer, I've re-downloaded the entire payroll update, yet I still get the Payroll Subscription Alert error.

 

Oddly enough, after I update Payroll, it states "You've retrieved the latest payroll update and validated your Payroll subscription.  We strongly recommend that you go online again before 9/9/2020."

Well today is 09/16/2020, so there is definitely a problem.    It gave me the same error 2 weeks ago, but when I made payroll checks, the checks were calculated correctly (probably because it was still within the 30 day window).  But even with the correct and most current payroll update, I still get the Payroll Alert - Update Now error.

 

What else can I do?   Like I said, if I switch companies which is under the same payroll subscription, it works flawlessly and does not give me the Payroll Alert - Update now error, and processes payroll fine.   Both companies show the current payroll update of 22013.

 

The company that payroll is working fine shows I must update payroll by 10/15/2020.  My other company where I am getting the errors, shows "You must update before:    Update Now"... but again, after I update, it states "You've retrieve the latest update... [see above]

 

Thanks for anyone's help.

 

P

 

 

 

 

 

2 Comments
RCV
QuickBooks Team
QuickBooks Team

Quickbooks Payroll Subscription Alert Error

I understand it can get frustrating going through multiple troubleshooting steps and having the same payroll error message, Pizzaking1969.

 

I appreciate you for performing the troubleshooting steps to get this error message sorted out. You've been doing a great job in updating the payroll tax table and updating QuickBooks Desktop to the latest release.

 

I checked here on my end and there's no reported case about this Payroll Update error. To better isolate this one, let's try opening another company file with payroll service to check if you're having a problem with only one file and not the program itself. Let me show you how:

 

  1. In your QuickBooks, go to the File menu at the top left.
  2. Choose Close Company.
  3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
  4. Choose a sample file and click on it.

Then, try downloading the latest payroll tax table again. 

 

If it works, it's possible there's a damaged data on the company file you've been working with. When this happens, you'll encounter the Payroll Alert - Update Now error again after doing the updates. We can run the Rebuild Data tool is built-in to fix any company file data issues.  Just follow the steps and detail in his article: Fix data damage on your QuickBooks Desktop company file.

 

We can also repair your software to fix any damaged component in QuickBooks. This also fixes any errors while using, installing, or updating QuickBooks. See the Repair your QuickBooks Desktop for Windows article for more details. 

 

If the same thing happens, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how to reach them:

 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 

I've got a link here that provides you with articles about managing your payroll: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Desktop%20Payr....

 

Keep me posted if you need anything else in running your business in QuickBooks. Assistance is just one post away. Have a great day ahead.

Pizzaking1969
Level 1

Quickbooks Payroll Subscription Alert Error

Thank you RCV for taking the time to review my post and respond with good advice... however my situation was a little difficult and more of an anomaly as I had an underlying problem that was causing my error in updating payroll correctly.

 

Previously in August, I had a payroll that was sent (all Direct Deposit) but one of my employees notified me that her check did not get deposited to her bank account.  Upon review, I noticed she was listed in my Payroll Confirmation report as a direct deposit amount and it showed the total at the top.  I assumed the total matched the summation of all the checks listed on the payroll confirmation report.  However during further scrutiny after notification from my employee, I discovered the confirmation report did not add up to the total listed on the report (It was off by the amount of her check).

 

I was in a hurry and simply wrote her another check for the amount so I could reconcile my checking statement.  During the next payroll, I noticed the employee Direct Deposit check that was never received, was still showing in the Items to Send in the  Send /Receive data screen.  Since it was showing a direct deposit at $0.00 amount, I sent it to Intuit thinking that would reconcile their processes.  

 

However, the check continued to show up every time I ran payroll, always as a direct deposit at $0.00 amount.   Since I own three restaurants, and am the HR Manager, the Accountant, the Accounts Payable/ Receivable manager, etc and I also repair and maintain most all my own equipment, somehow this issue got put on the back burner.  Fast-forward a few weeks and payroll  was not getting updated, and finally I had to do something about it.  I didn't think the check hanging out there was the issue, especially when I had success one pay-period, but had issues with my second company payroll of which I had no issues.  

 

NOTE:  During a phone conversation with Quickbooks, she logged into my computer and checked several things, including payroll subscription, etc. and all seemed fine.  Last night I performed a clean install on my laptop and transferred a Portable Company File to my laptop so I could test to see if an new install would help my issue, which it did not.  This prevented me from messing up my working file on my  desktop computer.  One thing I did notice is when I tried to find "Manage Payroll Cloud Services" under the Employee tab, it was not listed.  This I later discovered was due to the fact that the missing direct deposit check at $0.00 amount was still hanging out in the Send Payroll Data screen. 

I finally deleted the check that was written to her to cover the amount of the original paycheck, and re-created it in an Unscheduled Payroll and forced the check to match the time period the check was originally issued.    This immediately caused my "Manage Payroll Cloud Services" option on the Employee drop down menu to show up and confirmed my guess that this would indeed solve my payroll updating problem.

 

I doubt this is a common mistake but please note I learned my lesson not to set stuff aside and assume it will work itself out.  I still don't understand why the original direct deposit did not hit her account nor why the DD was listed on the Payroll confirmation report but was not included in the total that was deducted from my bank account (to clarify, the amount deducted from my checking account was the amount listed on the payroll confirmation report  less the amount of the employee's check).  So I would have caught it eventually after I began to reconcile my checking account.  In a perfect world I balance at the beginning of the next month, but I have been known to reconcile a January statement in October at times.  We all get behind at times, but I do not recommend that to anyone!

 

Regardless, it was an error that should have been taken care of sooner rather than later.  Again RCV thanks for your suggestions and I hope this clarifies what my original issue was!  I hope this gives insight to someone who may run into the same problem in the future!

 

Have a great day!

 

-Patrick

 

 

 

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