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Level 1

Quickbooks Paystub emails

So I have a sort of confusing payroll. I have payroll everyweek, one week is hourly employees only, and the next week is both hourly and salary employees. This week was only hourly (so one paystub). For some reason, all of my employees (hourly and salary-about 15 people) were emailed last weeks paystubs. Anyone else experience issues with paystub emails? I used to send them through Outlook, but was told last week there is an issue with Outlook/QB communicating. So now all the paystubs are being emailed through my personal Gmail account. HELP!

1 Comment 1
QuickBooks Team

Quickbooks Paystub emails

Hello cmcginniswidman!


Yes, there were reported cases about not being able to use Outlook when sending forms from QuickBooks Desktop. We've found out that this was an issue on Microsoft's end after their release for Office 365 on March 1. The good news is we can resolve this issue by updating Office 365. Thus, you can switch from using Gmail to Outlook again.


On the other hand, the scenario about your emailed past pay stubs is not connected to the Outlook issue. It could be that they were just unchecked when you sent this week's pay stub of the hourly employee. However, we're willing to investigate whatever unusual behavior you encounter when emailing stub forms.


Lastly, everyone is challenged with the current outbreak, but it cannot stop us from helping you. Stay safe, and let us know if you have other questions with Payroll.

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