Quickbooks says that my EFTPS Internet password is wrong

nakitadog · ‎October 02, 2020

I tried to submit a Federal 941 e-payment via Quickbooks but it keeps getting rejected by the agency.

Problem: Internet Password has expired.

I'm able to login to the EFTPS Gov website without any problems, however, Quickbooks keeps saying that the password is wrong.

I have checked for updates in Quickbooks - There are no new updates at this time.

I have checked for payroll updates - They were downloaded and installed.

What can I do when I know my password works on the EFTPS Gov website but Quickbooks says it does not?

nakitadog · ‎October 02, 2020

I was able to solve the issue in the end.

My password was indeed correct but it seemed to be a problem with recently installed QuickBooks updates.

To fix the issue, I had to Update QuickBooks Desktop but check the box to also "Reset Update".

This seems to have resolved the problem.

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