Like many other people, I am experiencing an issue due to the merge of QuickBooks and Tsheets, now Quickbooks Time (this has been a nightmare for our company) and now, I am unable to sync QB Time to QB Desktop, and it is preventing me from running payroll. Trying to reach out to quickbooks for support has been less than useless and I'm hoping someone has found a solution for this issue --help!
Hello @Sycacorp, welcome to the Community.
Thanks for reaching out for help with getting your QuickBooks and QuickBooks Time to sync. I’d love to help.
I looked into your account and see a successful sync with QB on 6/16, but can not see any attempts or errors in the logs after this.
Is there any more information you can provide on what you're experiencing when you attempt to sync? For example, do you receive any messages or errors?
If you could provide any screenshots of the experience, that would be really helpful too.
I know how important getting your payroll processed is, so I’ll keep an eye out for your response. I want to make sure we get this taken care of for you.
AND SO.... Did the chat help? I was given a phone number last week (the second time we had issues since the "security update" Intuit forced on us. Now I'm in the third week of failed sync. The employees are entering their time and it doesn't show up on our desktop in the office. Oh, it's nice to have a screen shot of the guys' entries, but that's not what we're paying for! We might as well go back to paper time sheets! NOT FUNNY or FUN.
Has this issue been fixed or is it still in the "investigation" stage? I cannot sync my employees time and the work around does not work. I've spent many hours trying to get this fixed and this will be week/payroll #2. This cannot continue, we cannot get work completed with an app that doesn't work properly. It seems this has been an issue for months now...is there a fix?
Hi there, tammyfudge.
Thanks for reaching out for assistance with your QuickBooks Time account. I want to make sure this gets taken care of so I'd be glad to point you in the right direction to get this syncing issue resolved as quickly as possible.
The syncing problem between QB Time and QuickBooks Desktop is currently a known issue that's actively being worked on. I recommend reaching out to a member of the QB Time Support Team to have this addressed. Once you're connected with an agent, mention to them that you're being affected by INV-00254. They'll be able to get you added to the list to receive updates regarding the syncing issue, and ultimately the resolution. Here's how to get in touch with the team: Contact QuickBooks Time Support
Please don't hesitate to reach back out if you have any other questions. I'm only a comment or post away.
Good Afternoon @Renee43.
Thanks for checking in with the Community. I know how important it is to have your team's apps syncing with your online account.
If you’re using QuickBooks Desktop, have you had an opportunity to speak with one of our QuickBooks Time support specialists to be added to the open investigation (INV-00254)? If not, I recommend reaching out to them and having them walk you through the identified workaround.
Once you’ve been added to the INV, you’ll receive email updates on progress.
Let me know how it goes, I want to be sure we get this taken care of for you. I’ll keep an eye out for your reply.