Quickbooks workforce account - admin instead of employee

Hi there, Cheng.

The program will prompt you that warning if the email you've used upon signing up to Quickbooks Workforce has admin access in the QuickBooks account. To isolate the issue, you can use other email address in setting up your Quickbooks Workforce account.

Before diving in, please have your employer update your email address in the QuickBooks account first. Here's how to update your employee information in QuickBooks Online:

1. Select Payroll from the sidebar menu.
2. Go to the Employees tab.
3. Choose the appropriate employee, then click the Edit or Pencil icon beside Profile.
4. In the Email field, enter the new email address.
5. Click Done to confirm the changes.

Here's how to update your employee information in QuickBooks Desktop:

1. Select Employees from the top menu bar.
2. Go to Employee Center, then choose the appropriate employee.
3. Click the Edit or Pencil icon beside the Attach icon.
4. Go to the Address & Contact tab.
5. In the Main Email field, enter the new email address.
6. Select OK to complete the process.

Once done, your employer may now start sending the invite again. I encourage reading this article to be guided in accepting the invitation and accessing your paychecks: View your paychecks and W-2s online.

Additionally, here are some references that you can read to help manage your QuickBooks Workforce account:

• How to change the user id or email address for QuickBooks Workforce
• Recover your account when you can't sign in

If I can be of any additional assistance, please don't hesitate to insert a comment below. Assistance is just a post away.