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bookkeeper68
Level 1

Ran payroll and deposits were not made to staff. First time for me but company has done many times. Can you help?

I used the payroll function in QB online, ran payroll steps. Staff got notice of pay however, the deposits were not made into accounts. When search pay date- says the deposit will go in by EOD. Typically has been morning. It is now noon.
1 Comment 1
ReyJohn_D
Moderator

Ran payroll and deposits were not made to staff. First time for me but company has done many times. Can you help?

Hello, @bookkeeper68.
 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.
 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 
 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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