Ran payroll, QB shows the run "processed" but my employees were not paid. The funds didn't come out of the company bank account. Help chat "Channel is Currently Closed"

Same here.  No way to get in touch with QB.  I called my bank about 2 hours ago and he said he already had about 30 calls before me.  Same issue

Hi there, @dpressleync.

Phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. Employees should receive paychecks by end-of-day today.

Thank you for your patience as we resolved this issue.

Don't hesitate to leave a reply below if you have further QuickBooks concerns. I'll be around to help. Keep safe.

My employees didn’t receive their paychecks on Friday or Today (Monday). What do I do?

Hello there, Elyse_Myers.

I know how important for your employees to receive their direct deposit on time. Let me share some information on why they're unable to get them.

This issue is already being worked on by our engineers with utmost urgency. We encourage all affected users to connect with our Payroll Support Team to sign up to receive email updates.

Make sure to provide the name of your financial institution for an easy direct deposit trace. To reach them follow these steps.

1. Press the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter the issue/topic in the field box.
3. Click the Get help from a human link and follow the on-screen steps to complete the process.
4. Choose Chat for real-time assistance or Callback to speak with an agent.  
5. Provide this information to expedite the process: INV-58311.

You can bookmark this link for future reference. It contains solutions on how to resolve common direct deposit issues. Click here to view the complete details.

I appreciate your patience while we’re working on this. Don’t hesitate to visit the Community if you have other concerns. I’ll be around to answer them for you.