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Frequent Contributor *

I received this email from Quickbooks.  (This bug must've...

I received this email from Quickbooks.  (This bug must've been moved to a low-priority list.)

Thank you for subscribing to our updates on Investigation Created 940 tax payments and reminder is still showing due. We appreciate your patience while we have researched this scenario.

While we are constantly evolving our products to provide you the best possible user experience, we do not anticipate a change to this product behavior in the immediate future.

This will be our final communication until something changes on this investigation. To be clear, we are not saying that engineering work has stopped in search of a resolution - if the status of the behavior changes, we will be sure to communicate that to you. While we work to find you a solution, we apologize for any inconvenience that this may cause you.
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well that's unfortunate!

well that's unfortunate!
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Still having the same issue as well.

Still having the same issue as well.
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I recommend that you contact customers service.  They wer...

I recommend that you contact customers service.  They were able to resolve this issue.  It took some searching to find the information, but they were able to remove the prompt so that it does not continue to come up and verified that the payments had all gone out properly.
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Re: 2017 940 tax payment will not go away

This matter is still not solved.  Now, ALL of my Q3 payroll tax returns and payments are not clearing the prompts to file, and if I click on them, it says the forms have already been filed.  Not only do I panic when I see this, but my client is asking about it and I can provide no explanation.  This has been almost a year with no fix or update, yet Intuit marked this solved.   Unacceptable.

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Re: 2017 940 tax payment will not go away

I have the same problem. I called back in the summer and I was told the tech is working on a solution. Still not fixed. This happened in Jan 2018 when most of us paid the payment. It is now Nov 2018 and  a lot of will need to make the payment again in Jan 2019. What is going to happen?? And why in the world have they not fixed this issue in 10 months?? They sure had no issues raising the annual cost but seem to have many problems resolving issues. 

QuickBooks Team

Re: 2017 940 tax payment will not go away

Thank you for sharing your feedback, Sandy2728.


This isn't the type of service I wanted you to experience, so let me make it up to you and help you fix this issue and get you back on track.


I've reached out to our engineers and got the confirmation that they were able to resolve this. I also have the steps on how to remove the static 940 tax in QuickBooks, let me walk you through them:

  1. Click Taxes in the left navigation menu.
  2. Go to the Payroll Tax tab.
  3. Hit the Pay Taxes button.
  4. Choose the 940 tax, then click the Create Payment button.

You may also check out this article for more information about this process and for future reference:


Make tax payments


After you click this, you'll receive this message,  "We have calculated the exact amount due for Federal Unemployment (940) for the period 01/01/2017-12/31/2017 and found that you do not owe taxes. Your tax liability for the period has been adjusted accordingly." just click OK and that'll remove the taxes showing due under Pay Taxes.


That should do it. Let me know if you need more help with your taxes. I'll be here to help you out.

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Re: 2017 940 tax payment will not go away

That doesn't resolve the problem.

You get the dialog box: " No taxes due this period We calculated the amount due for this period and found that you don't owe any taxes. We adjusted your tax liability accordingly."

When I go back to taxes, the same wrong tax payment is still due.

I'm going to solve this a different way.
Switching to ZERO and GUSTO starting in 2019.
I've had enough of this Quick Books Online experience.

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Re: Greetings segerri, I'd like to share some details why you...

When I saved my DOL-4 for 4Q 2018, all of a sudden my Pay Liabilities Tab popped up RED and it list a bunch of transactions due on my 940 taxes for 2017. Any idea what is going on? I don't understand what one report could have to do with the other tax. All of my 940 taxes have been paid when they were due. It isn't the entire tax showing late, it's more like an adjustment.

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Re: Greetings segerri, I'd like to share some details why you...

Greetings, JCollins,


Thanks for joining the discussion. I'm here to help you with your overdue taxes.


There are a few possible reasons why your scheduled liability shows overdue or appears in red in QuickBooks Desktop even though you have already made the payment. Here are some:

  • The liabilities were paid but never entered into QuickBooks Desktop.
  • The liabilities were paid through the Write Checks screen or through Bill Payment, not in the Pay Liabilities section.
  • The liabilities were overpaid in one period and underpaid in a previous period.
  • The paid through the date on the liability check is after the check date.
  • The liability being paid has a paid through the date that crosses from one year to the next.

If you already created a liability check for these overdue taxes, we can offset them by creating a prior payment adjustment. Please take note of the liability period then follow the steps below:

  1. Go to the Help menu and choose About QuickBooks.
  2. On your keyboard, press Ctrl + Alt + Y or Ctrl + Shift + Y to open the Setup YTD Amounts window.
  3. Click Next four (4) times until you reach the Enter prior payments section.
  4. Click the Create Payment button to enter all prior payroll tax and non-tax payroll liability payments you have made during the current or previous years.
  5. Enter the liability period the Payment Date and For Period Ending date.
  6. In the Item Name column, choose the payroll tax item that you've already paid and want to record in QuickBooks Desktop and enter the amount. You can also add a memo to remind you what the payment is for.
  7. Select test the Accounts Affected button.
  8. Choose Do not affect accounts then click on OK.
  9. Click Done.
  10. Select Finish to close the window.

That should do remove the overdue alerts, JCollins. You might want to check this article which includes helpful screenshots on how to enter prior tax payments: Enter historical tax payments in QuickBooks Desktop Payroll


Please let me know if you need further assistance with the process. I'm here to help you whenever you needed me. Have a great day!

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Re: Greetings segerri, I'd like to share some details why you...

I am the submitter of the original message, which was never resolved.  Now I have a new issue.  The 2018 940 taxes are due, and I submitted payment for them via "Pay Taxes" option.  However, the reminder did not disappear from QuickBooks, and a day after the payment was submitted I received an email telling me that the payment is due.  I can see a payment was recorded in the audit log, however.


So, in summary I now have a reminder for 940 taxes for 2017 and 2018  that will not go away, and am getting a reminder email for 2018.  When you click on the reminder from the Dashboard | payroll tax payments reminder it just spins, no message or confirmation.


Any ideas? 

QuickBooks Team

Re: Greetings segerri, I'd like to share some details why you...

I've checked our records and saw an on-going issue, Segerri.


Payroll tasks are showing due after a tax payment is made. And currently, our payroll team is investigating this issue.


I suggest contacting QuickBooks Online Payroll Support so you'll be added to the list of affected users. You'll receive an email update from us as soon as the fix is available.


Here's how to contact us:

  1. Open this link:
  2. Choose Intuit Online Payroll.
  3. Under Free Live Help, get the number for QuickBooks Online Payroll.

I'm still here if you have other payroll concerns though, just leave a comment below.

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Re: Greetings segerri, I'd like to share some details why you...

You can also count me in as one of the many users who paid their Federal Unemployment taxes electronically and the message never disappeared. The payment was sent and recorded 2 weeks ago and has been verified.


Is this still an on-going problem?

In the meantime, how do I get it corrected? I placed a request for a callback and got nothing.


Re: Greetings segerri, I'd like to share some details why you...

Hi there, @Dolemite.


Thank you for posting in the Community. I'd be happy to help share some updates about the 940 payment showing due after the payment was made. 


Yes, our Product Development team is still investigating this unexpected behavior. While they review this, let me show you how to remove the created 940 tax payments and the reminder that is showing due.


Here's how:

  1. On the left pane, select Taxes.
  2. Click the Payroll Tax tab.
  3. Hit the Pay Taxes button.
  4. Select the Federal Unemployment (940) tax, then click the Record Payment button.

After that, our system will recalculate and update to reflect that nothing is due. 


I also suggest calling our phone support to add your company details to the affected users' list. This will also sign you up to receive email updates as soon as they become available. To reach them, you may refer to the steps provided by my colleague, Kristine Mae


That should point you in the right direction today.


Thank you for your patience while we are working on it. Drop me a comment below if you have any other questions about payroll. I'll be happy to help you out. Wishing you and your business continued success.

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Re: Greetings segerri, I'd like to share some details why you...

Thanks for the response. I executed the steps described to remove the 940 payment, with no success.  It showed a "recalculated" message but the reminders are still showing.   Will contact the phone support to get added to the list of people to notify when the issue is resolved.

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Re: Greetings segerri, I'd like to share some details why you...

Is there a reason this is marked as solved when it is clearly not solved?  I'm having this same issue for 2018 940 payment.

QuickBooks Team

Re: 2017 940 tax payment will not go away

Hello everyone.


Welcome and thank you for posting here in the Community. Allow me to join the thread and help share additional information about the issue with payroll tasks which are showing due after payment is made.


As mentioned by my colleagues above, there's an ongoing and reported issue about payroll tax showing as due after the payment is made. This has been reported to our product engineers/developers and they are currently investigating and working for an immediate fix.


As of now, I suggest getting in touch with our Payroll Team so you'll be added to the list of affected users. Once added, you'll automatically get an email notification with the latest updates.


For the support's contact information, you may refer to the steps provided by my colleague Kristine Mae above. As soon as we receive updates from our engineering team, I'll automatically update this thread as well.


Our doors are always open here in the Community, don't hesitate to add a post/comment if you have any other concerns. I'm always here to help.

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Re: 2017 940 tax payment will not go away

This still doesn't answer the question of why this is marked erroneously as solved.  The steps outlined above have helped no one in this thread and as you said yourself this is an ongoing issue.  Is the reason it is marked as solved so you don't have an annoying notification of an unsolved problem on your end?  Oh, the irony!

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Re: 2017 940 tax payment will not go away

Hi there, @sneakking,


Thanks for getting back to the Community and for sharing your insights us. Allow me to chime in and add additional information about this discussion.


The original poster and other peers in this forum have the option to mark an answer as an accepted solution. Doing this automatically tags a post as resolved (Solved). This, however, does not turn off the notification for any updates added to the thread.


Also, may I know if you already contacted our QuickBooks Online Support to get added to our notification list of affected users? If not, I'd suggest doing so. That way you'll receive live email updates about this 940 payment issue.


You can request them to add you to the investigation number INV-24375. Here's how to contact us:


Please feel free to get back to me if you have any questions along the way. I’ll be glad to check on them for you.

Community Manager

Re: 2017 940 tax payment will not go away

Stepping in as a moderator here to explain the Accept as Solution functionality since there seems to be some confusion about this.  


As others have mentioned in this thread, once a response is posted to a question, the "Accept as Solution" button is made available.  By clicking this button, the thread is marked as "Solved" on the main feed, and the response (or responses) that was accepted as the solution is highlighted at the top of the thread and shows as "Best Answer" so that others browsing the topic do not have to scroll through all of the responses if they do not want to. 


In this case, the answer is that QuickBooks is aware of the issue and that they are working on a resolution.  This does not have any bearing on the work being done by the Developers to resolve the issue in the program, but does let members know that it is a known issue and that as of now there is no fix or workaround that has been identified.   


Being marked as Solved does not stop others from commenting on the thread, and it doesn't imply that the issue has been resolved in the program, it is simply a feature of the Community that identifies top answers in threads to save members time if they don't want to scroll through multiple pages of responses to get an answer to their question. 



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Re: 2017 940 tax payment will not go away

Any news on this bug? I have it also.

QuickBooks Team

Re: 2017 940 tax payment will not go away

Hi tron101,


I've got an update about this 940 tax reminder. 


This case is still open, and our engineers are running programs to resolve this outdated task. In connection with this, I'd encourage you to reach out our Chat support, so they can get your contact information and add it to the list of affected users. That way, you'll immediately get updates when this is fixed.


Thank you for your patience.

Community Contributor *

Re: I have the same problem. I was able to confirm the paymen...

I called in on Friday and had someone in support do some things behind the scenes and then she had my clear my cache (web access to QB Online) and it disappeared both on the app and the web portal.  BUT! Today I logged in and it's back again as being ## days past due. I too have already verified it cleared our account. I guess we just have to keep doing the offline verification on our own since this appears to not be fixed.  

I see after reading this thread that it remains an issue being worked on. If the person I spoke with would have told me that it was a known issue that remains unresolved it could have saved me a lot of anxiety around it reappearing. At least now I know. 

NOTE:  I did look back at the emails I receive from QB and I DID NOT receive a notification email that my 940 was accepted by the IRS as I have received on past occasions.  But! I do see that the deposit cleared my bank account. 

QuickBooks Team

Re: I have the same problem. I was able to confirm the paymen...

Hello there, @TQ_Miami.


Thank you for joining this thread about the tax reminder issue on the Home page screen. 


I checked the investigation about 940 tax reminders showing as due after the payment was made, and there are no updates as of right now. There isn't a current time frame for when this will be resolved. However, I'm here to help you verify the e-payment status:

  1. From the left menu, click Taxes.
  2. Choose the Payroll Tax tab.
  3. Under Taxes, click the View tax payments you have made link.
  4. On the report screen, change its date range.
  5. Look for the 940 payment and check its payment date. It's the day when the IRS received the 940 payment. 
  6. If you don't see any date information, I recommend contacting the IRS office for confirmation.


2.PNG I also recommend reaching out again to our Payroll team to be added on the investigation 14476. That way, you'll receive automatic email updates about the reminder issue. To know about our new phone support directory, you can open the link below.


Contact the QuickBooks Online Customer Support team


I'll be sure to update this thread too if I get notifications, TQ_Miami.


Let me know if you have other payroll or tax payment concern. I'm always here to offer help. Just leave a comment below. Wishing you all the best!

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Re: I have the same problem. I was able to confirm the paymen...

This has been an issue for YEARS.


Either Intuit has the worst developers of all time (cannot fix a core tax reporting issue when their biz is accounting), or they are not really working on it.

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