This matter is still not solved. Now, ALL of my Q3 payroll tax returns and payments are not clearing the prompts to file, and if I click on them, it says the forms have already been filed. Not only do I panic when I see this, but my client is asking about it and I can provide no explanation. This has been almost a year with no fix or update, yet Intuit marked this solved. Unacceptable.
I have the same problem. I called back in the summer and I was told the tech is working on a solution. Still not fixed. This happened in Jan 2018 when most of us paid the payment. It is now Nov 2018 and a lot of will need to make the payment again in Jan 2019. What is going to happen?? And why in the world have they not fixed this issue in 10 months?? They sure had no issues raising the annual cost but seem to have many problems resolving issues.
Thank you for sharing your feedback, Sandy2728.
This isn't the type of service I wanted you to experience, so let me make it up to you and help you fix this issue and get you back on track.
I've reached out to our engineers and got the confirmation that they were able to resolve this. I also have the steps on how to remove the static 940 tax in QuickBooks, let me walk you through them:
You may also check out this article for more information about this process and for future reference:
After you click this, you'll receive this message, "We have calculated the exact amount due for Federal Unemployment (940) for the period 01/01/2017-12/31/2017 and found that you do not owe taxes. Your tax liability for the period has been adjusted accordingly." just click OK and that'll remove the taxes showing due under Pay Taxes.
That should do it. Let me know if you need more help with your taxes. I'll be here to help you out.
That doesn't resolve the problem.
You get the dialog box: " No taxes due this period We calculated the amount due for this period and found that you don't owe any taxes. We adjusted your tax liability accordingly."
When I go back to taxes, the same wrong tax payment is still due.
I'm going to solve this a different way.
Switching to ZERO and GUSTO starting in 2019.
I've had enough of this Quick Books Online experience.
When I saved my DOL-4 for 4Q 2018, all of a sudden my Pay Liabilities Tab popped up RED and it list a bunch of transactions due on my 940 taxes for 2017. Any idea what is going on? I don't understand what one report could have to do with the other tax. All of my 940 taxes have been paid when they were due. It isn't the entire tax showing late, it's more like an adjustment.
Thanks for joining the discussion. I'm here to help you with your overdue taxes.
There are a few possible reasons why your scheduled liability shows overdue or appears in red in QuickBooks Desktop even though you have already made the payment. Here are some:
If you already created a liability check for these overdue taxes, we can offset them by creating a prior payment adjustment. Please take note of the liability period then follow the steps below:
That should do remove the overdue alerts, JCollins. You might want to check this article which includes helpful screenshots on how to enter prior tax payments: Enter historical tax payments in QuickBooks Desktop Payroll
Please let me know if you need further assistance with the process. I'm here to help you whenever you needed me. Have a great day!
I am the submitter of the original message, which was never resolved. Now I have a new issue. The 2018 940 taxes are due, and I submitted payment for them via "Pay Taxes" option. However, the reminder did not disappear from QuickBooks, and a day after the payment was submitted I received an email telling me that the payment is due. I can see a payment was recorded in the audit log, however.
So, in summary I now have a reminder for 940 taxes for 2017 and 2018 that will not go away, and am getting a reminder email for 2018. When you click on the reminder from the Dashboard | payroll tax payments reminder it just spins, no message or confirmation.
I've checked our records and saw an on-going issue, Segerri.
Payroll tasks are showing due after a tax payment is made. And currently, our payroll team is investigating this issue.
I suggest contacting QuickBooks Online Payroll Support so you'll be added to the list of affected users. You'll receive an email update from us as soon as the fix is available.
Here's how to contact us:
I'm still here if you have other payroll concerns though, just leave a comment below.
You can also count me in as one of the many users who paid their Federal Unemployment taxes electronically and the message never disappeared. The payment was sent and recorded 2 weeks ago and has been verified.
Is this still an on-going problem?
In the meantime, how do I get it corrected? I placed a request for a callback and got nothing.
Hi there, @Dolemite.
Thank you for posting in the Community. I'd be happy to help share some updates about the 940 payment showing due after the payment was made.
Yes, our Product Development team is still investigating this unexpected behavior. While they review this, let me show you how to remove the created 940 tax payments and the reminder that is showing due.
After that, our system will recalculate and update to reflect that nothing is due.
I also suggest calling our phone support to add your company details to the affected users' list. This will also sign you up to receive email updates as soon as they become available. To reach them, you may refer to the steps provided by my colleague, Kristine Mae.
That should point you in the right direction today.
Thank you for your patience while we are working on it. Drop me a comment below if you have any other questions about payroll. I'll be happy to help you out. Wishing you and your business continued success.
Thanks for the response. I executed the steps described to remove the 940 payment, with no success. It showed a "recalculated" message but the reminders are still showing. Will contact the phone support to get added to the list of people to notify when the issue is resolved.
Is there a reason this is marked as solved when it is clearly not solved? I'm having this same issue for 2018 940 payment.
Welcome and thank you for posting here in the Community. Allow me to join the thread and help share additional information about the issue with payroll tasks which are showing due after payment is made.
As mentioned by my colleagues above, there's an ongoing and reported issue about payroll tax showing as due after the payment is made. This has been reported to our product engineers/developers and they are currently investigating and working for an immediate fix.
As of now, I suggest getting in touch with our Payroll Team so you'll be added to the list of affected users. Once added, you'll automatically get an email notification with the latest updates.
For the support's contact information, you may refer to the steps provided by my colleague Kristine Mae above. As soon as we receive updates from our engineering team, I'll automatically update this thread as well.
Our doors are always open here in the Community, don't hesitate to add a post/comment if you have any other concerns. I'm always here to help.
This still doesn't answer the question of why this is marked erroneously as solved. The steps outlined above have helped no one in this thread and as you said yourself this is an ongoing issue. Is the reason it is marked as solved so you don't have an annoying notification of an unsolved problem on your end? Oh, the irony!
Hi there, @sneakking,
Thanks for getting back to the Community and for sharing your insights us. Allow me to chime in and add additional information about this discussion.
The original poster and other peers in this forum have the option to mark an answer as an accepted solution. Doing this automatically tags a post as resolved (Solved). This, however, does not turn off the notification for any updates added to the thread.
Also, may I know if you already contacted our QuickBooks Online Support to get added to our notification list of affected users? If not, I'd suggest doing so. That way you'll receive live email updates about this 940 payment issue.
You can request them to add you to the investigation number INV-24375. Here's how to contact us: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64
Please feel free to get back to me if you have any questions along the way. I’ll be glad to check on them for you.
Stepping in as a moderator here to explain the Accept as Solution functionality since there seems to be some confusion about this.
As others have mentioned in this thread, once a response is posted to a question, the "Accept as Solution" button is made available. By clicking this button, the thread is marked as "Solved" on the main feed, and the response (or responses) that was accepted as the solution is highlighted at the top of the thread and shows as "Best Answer" so that others browsing the topic do not have to scroll through all of the responses if they do not want to.
In this case, the answer is that QuickBooks is aware of the issue and that they are working on a resolution. This does not have any bearing on the work being done by the Developers to resolve the issue in the program, but does let members know that it is a known issue and that as of now there is no fix or workaround that has been identified.
Being marked as Solved does not stop others from commenting on the thread, and it doesn't imply that the issue has been resolved in the program, it is simply a feature of the Community that identifies top answers in threads to save members time if they don't want to scroll through multiple pages of responses to get an answer to their question.
I've got an update about this 940 tax reminder.
This case is still open, and our engineers are running programs to resolve this outdated task. In connection with this, I'd encourage you to reach out our Chat support, so they can get your contact information and add it to the list of affected users. That way, you'll immediately get updates when this is fixed.
Thank you for your patience.
I called in on Friday and had someone in support do some things behind the scenes and then she had my clear my cache (web access to QB Online) and it disappeared both on the app and the web portal. BUT! Today I logged in and it's back again as being ## days past due. I too have already verified it cleared our account. I guess we just have to keep doing the offline verification on our own since this appears to not be fixed.
I see after reading this thread that it remains an issue being worked on. If the person I spoke with would have told me that it was a known issue that remains unresolved it could have saved me a lot of anxiety around it reappearing. At least now I know.
NOTE: I did look back at the emails I receive from QB and I DID NOT receive a notification email that my 940 was accepted by the IRS as I have received on past occasions. But! I do see that the deposit cleared my bank account.
Hello there, @TQ_Miami.
Thank you for joining this thread about the tax reminder issue on the Home page screen.
I checked the investigation about 940 tax reminders showing as due after the payment was made, and there are no updates as of right now. There isn't a current time frame for when this will be resolved. However, I'm here to help you verify the e-payment status:
I also recommend reaching out again to our Payroll team to be added on the investigation 14476. That way, you'll receive automatic email updates about the reminder issue. To know about our new phone support directory, you can open the link below.
I'll be sure to update this thread too if I get notifications, TQ_Miami.
Let me know if you have other payroll or tax payment concern. I'm always here to offer help. Just leave a comment below. Wishing you all the best!
This has been an issue for YEARS.
Either Intuit has the worst developers of all time (cannot fix a core tax reporting issue when their biz is accounting), or they are not really working on it.