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Senior Explorer *

Admin viewing of employee's paychecks in Workforce

I was able to give a client access to all of their employees paychecks in the old ViewMyPaycheck as an admin.  How can I do this in the new Workforce?  I have several clients that want to see their employees paystubs online.

61 Comments
QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

Hello lancpay,

 

Thank you for posting here in the Community. I'm here to assist you with using QuickBooks Workforce.

 

Once you sign up for QuickBooks Workforce, the employer or the payroll administrator will be able to view and upload employee paychecks. To help you with granting client access to payroll data, I recommend contacting our Support Specialists.

 

You can reach them through the support link I recommend on this:

 

https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view.

 

For future reference on accessing paychecks and W-2's online, I'm attaching an article I found helpful as well:

 

QuickBooks Workforce: Access your paychecks and W-2’s online.

 

Let me know if you have additional questions with regards to providing access to employee data. The Community will keep an eye out on your response.

Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

I was just cut off from "chat" team after they explained that this was explained that there would be a migration to Workforce.  That is understood and not the problem I am having...

 

I want to know how to give my clients access to see the paystubs issued to their employees.  Why would this option be taken away?????????  Now I have to email, fax or mail the stubs to my clients.  A huge step backwards.

 

Is there a fix or work around?

QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

I appreciate you reaching out to our chat support for help, @lancpay.


If you’re the Primary Payroll Administrator for the company, give administrator access to all your QuickBooks clients in Workforce. Here’s how:

  1. Open QuickBooks and sign in to the company as the admin.
  2. Choose Manage Payroll Cloud Services from the Employees menu.
  3. Mark the box next to QuickBooks Workforce in the Payroll Cloud Services window.
  4. Click the blue Manage QuickBooks Workforce Admins link.
  5. Enter your Intuit credentials and hit Sign In.
  6. Select Invite Others.
  7. Type in the information asked of the person you want to invite.
  8. Hit Send for them to receive an email invitation.

Once that's done, your clients have to click the blue sign-in button on the email invite and follow the instructions to access the Workforce. From there, they should be able to view employees’ paystubs.


Check out this article to get a better idea about QuickBooks Workforce: Set up ViewMyPaycheck for your QuickBooks Desktop for Windows Company.


That should answer your concern for today.


Let me know how this goes and if you need further assistance. I’m more than happy to help. Have a great day!

Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

I can't seem to locate that area and I have sent a screenshot.

 

I am on the latest updated version R9 101

 

Thank you

QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

Hi there, @lancpay.
 
Currently, this feature isn’t available in the new QuickBooks Workforce. Let me provide you with an option you can consider.
 
You client can view the paystubs issued to their employees through their QuickBooks account. You can follow these steps to view the paystubs:
  1.  Click on Employees from the menu bar.
  2. Choose Employee Center.
  3. Click on the Payroll tab on the left side.
You can view the pay stubs by clicking on the amount from the Recent Payrolls section. Then, from the report, you can select the name of the employee.
 
For further information, you can refer to this article: QuickBooks Workforce: Access Your Paychecks and W-2’s Online.
 
Please let me know if there’s anything else I can help you with. I’d only be a post away.
Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

I own the QB account - my clients have absolutely no access to my QB desktop so this solution would not work.

 

I want to give my clients access to admin viewing of the paystubs as I was ably to in the past VMP.

 

Workforce MUST be able to have this as an option.  Something is not better if you have taken away a key and useful component.  It wasn't broken - why did it have to be "fixed" and then remove a useful tool for my clients???

QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

Thank you for taking the time to get back to us, @lancpay.

 

This is certainly not the experience we want you to have. We are always looking for ways to improve our products and services. While this option isn't available yet, rest assured that I'm making it my top priority that your feedback reaches our Product Development team.

 

In the meantime, consider checking out these articles for additional resources:

 

 

Please know that I'm only a post away should you need anything else. I want to make sure that everything is taken care of for you.

Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

Thank you...  Please make it a priority - it has already added wasted hours to my work week and has frustrated my clients.

What needs to be understood is that there are other payroll options out there that are fighting to steal my clients. No clients - no business for me!

I am hoping that this can be fixed. 

I feel that there needs to be more contact with your customers that use your product before major changes are made.

Thanks...

Frequent Contributor *

Re: Admin viewing of employee's paychecks in Workforce

Iancpay, thanks for getting this question out there.  I can't even see my own employees paystubs under Workforce let alone help my accounting clients that I handle their QB files for them.  Amazing that it took 3 QB Reps and a Moderator to finally fess up to the fact that there is no access for the employer "at this time".  Communication is lousy at best.  instead of saying "sorry this application is under construction", they throw up a message that says "your employer is not enrolled" making it sound like you shirked your duties and don't care about your employees.  Shame on you Intuit:  it's time to take on the responsibility of making this right, or since we're already in recovery mode, at least tell all of your loyal customers what's up.  If you can send out mass emails to tell us to update our payroll subscriptions, certainly you can send out a mass email to say "We're under construction, here's what's working and here's what's not".  Then teach your QB TEAM to give the right answers.   Step up Intuit, Quickly.  We are getting weary.

 

QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

Hi there, lancpay.

 

I appreciate you for sharing your experience with us about the service and functionality of QuickBooks.

 

It's always our aim to develop relevant features that came from customer's feedback. Along with my colleague's assurance to reach this idea about viewing paystubs to our engineers, I'll also be personally taking note of this feature preference and relay this suggestion for them to consider this option on our next updates. 

 

Please know that we are taking note of your preference and we'll be sure to update you through this thread for any progress. Aside from that, I encourage you check out the What's New option in QuickBooks to be updated to the most recent feature enhancements made in QuickBooks.

 

Here's how:

  1. Go to Help.
  2. Click New Features.
  3. Choose Feature Tour or What's New.

 

Also, here are some of our great resources such as video tutorials, articles and webinars to be more familiar with QuickBooks Desktop features and function:

I'm looking forward to hearing more of your thoughts and suggestions to help us improve our products and services. Please know that you can always get back to me if you have other questions. It's always my pleasure to help.

Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

Thank you for reaching out!  I am looking forward to this being resolved! 

 

Again, I will spend precious time printing and emailing stubs to all of my clients that can't have admin access to their employee's paystubs!!!

 

Do you understand how appealing this is making ADP look to my clients?  I am a small business and I depend on keeping each and every client.  I am in a struggle every day with the big guys and QB has made it worse.

 

Frequent Explorer **

Re: Admin viewing of employee's paychecks in Workforce

This is just getting ridiculous.  It's now been over a month with no fix--just promises from the QB team.  I read a post late last week from a QB saying there would be an update to fix this problem by 7/6/19.  I have not seen any update and my QB enterprise solution is current.

 

I wasted hours with support agents logged on my pc to try and work around the active x problems.

Nothing works--They know they messed up and just can't seem to fix this.

I wonder how many customers will finally get sick and tired of this and find another payroll company.

 

 

Experienced Member

Re: Admin viewing of employee's paychecks in Workforce

Exactly my problem now.  And when Intuit instructions say "Click the blue Manage QuickBooks Workforce Admins link" and it does not exist, WTF am I to do? 

Frequent Explorer **

Re: Admin viewing of employee's paychecks in Workforce

BREAKING NEWS

 

There was an employee update last night and all is working again.  I'm now able to invite my employees.  Great start to the day.

Highlighted
Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

I have not experienced any problem with inviting the employee's, my problem is inviting the admin of a company as we were able to do in the past.

 

The admin's would have access to all of the employee's paystubs and was a very useful tool for my clients.

 

Focusing on that problem - nothing has been done.

 

I will continue to focus on this issue in hopes that QB will understand that I have the possibility of losing clients because of this. 

 

Please add admin access to Workforce. 

 

Update/upgrades should enhance an existing product - this has had the opposite effect.

 

 

QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

Hi again, lancpay.

 

I'm giving the assurance that your suggestion is being worked on. Though I can't give you the exact time of implementation, I will get back in this thread from time to time for any Workforce news and updates.

 

You can also stay tuned to our blog to see what’s in store and product improvements.

 

Please know that this issue is being treated with the utmost urgency. I'm always around to help if you have any other concerns. Take care!

Frequent Explorer **

Re: Admin viewing of employee's paychecks in Workforce

There is NO Manage QuickBooks Workforce Admins link on the page I see.

This function was available in VIEWMYPAYCHECK and many of my clients used it. We are being bombarded with employee and employer calls and emails due to this. If QuickBooks can't fix this SOON, we will need to find software that does. We are being heavily courted by Gusto and very tempted at this point!

Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

I have never heard of Gusto - thanks for the tip. 

 

Competition is good (except when it's ADP trying to court MY clients!!! )

QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

Hello tnpmommy,

 

I appreciate you for reaching out to the Community. Allow me to help provide information about the QuickBooks Workforce website.

 

I understand the urgency for having the ability to manage the QuickBooks Workforce Admins when accessing the website. Please know that we currently have an open investigation (INV-32422) going on with the workforce admin access in the Desktop version.

 

To check your account access and include you to the list of affected users, I recommend contacting our Payroll Support Specialists.

 

Here's how you can reach them:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Click QuickBooks Desktop Help.
  4. Click the Contact us hyperlink.

 

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For future reference on QuickBooks Workforce, I'm also attaching some articles that may help you in the future:

 

You can reach out to me anytime you need additional assistance concerning managing Workforce admins. The Community is always available for you.

Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

This is a redundant answer and literally helps no one with the original topic. 

We are requesting ADMIN access. 

Frequent Contributor *

Re: Admin viewing of employee's paychecks in Workforce

 Thanks for your responses HoneyLynn_G.  This is a super important feature that is causing a huge

roucus.  Not sure why there aren't more people speaking up about this.  I have been told in the past that the only way these changes happen is for enough people to say it's an issue.

Anyways, I sent a message directly to you last week to keep this thread limited, but have not

heard back from you.

My question for right now is:  You mentioned a blog that gives us "what’s in store and product improvements" but I can't find anything that mentions any of this when I click the link.  Please point me in the right direction, as the fix is not happening fast enough.

 

 

Senior Explorer *

Re: Admin viewing of employee's paychecks in Workforce

I found the blog and it had nothing in regards to this problem that I could find.

 

STAY NOISY PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!  (or be the squeaky wheel...)

QuickBooks Team

Re: Admin viewing of employee's paychecks in Workforce

Thanks for getting back to us, @crystala.

 

I appreciate you for visiting the QuickBooks blog as suggested by my colleague @HoneyLynn_G. It's where our latest news, development, and updates are posted.

 

As mentioned in the previous post, an investigation is still going on for this issue. Please refer to my colleague @AlcaeusF's recommendation to contact our Customer Care team. Rest assured you'll be notified about its status when they add your company to the list of affected users. 

 

Let me know if you need help with anything else. We're always here to help. 
 

Frequent Contributor *

Re: Admin viewing of employee's paychecks in Workforce

Do you know how frustrating it is when you don't answer the question that was asked?

PLEASE re-read my post and answer the question that I asked.  I need to know where it is in this BLOG that this is an issue and is being worked on.  I will follow your lead to call customer care, but you just make us crazier by pushing us off instead of answering.  You really should be at this end trying to make a living and support our employees so that you would take the time to care about what we are asking.  That is one of the questions on all of your surveys, do you think intuit cares about you as a customer?  Right now I have to say no.  I really want to say yes.  I have been a loyal user since before you even had a version number.  Give me information on this BLOG or tell me that the writer was mistaken.  I'll take either answer.  Thank you.