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Hey there, @Judyknits. Thanks for getting back to us.
I recommend getting in touch with our Support Team. If you're unable to do this through the normal in-product method, you can follow the below steps to get in touch.
Now all you have to do is fill out the details of your chat and someone will be connected with you as soon as possible.
Just a heads up, due to the growing impact of the COVID 19 situation, we are currently experiencing staffing challenges. We recommend using the Message Us option for faster assistance. If you have any other questions for me, don’t hesitate to reach back out. I’m here to ensure we get you taken care of. Hope you have a safe week ahead.
I appreciate the complete details you've provided, @Judyknits.
You can log in to Customer Account Management Portal Site (CAMPS) and update your email address and phone.
You can check these articles for additional reference:
Please don't hesitate to add a comment below if you have any other questions.
Thought I had responded. Sorry if this is a duplicate.
I don't have problems signing into QuickBooks Desktop. I went to CAMPS and made sure everything, including my credit card were current (not expired). It shows payroll is active and being billed. When I sign into QuickBooks it shows me I need to reactivate my payroll subscription. When I attempt to do this it doesn't recognize my password/ email combination. I have changed the password at least 5 or 6 times and get to the next step and it doesn't think the password/email are correct. It seems like it needs a reset from QuickBooks. I just hope I can process payroll.
Hey there, @Judyknits. Thanks for getting back to us.
I recommend getting in touch with our Support Team. If you're unable to do this through the normal in-product method, you can follow the below steps to get in touch.
Now all you have to do is fill out the details of your chat and someone will be connected with you as soon as possible.
Just a heads up, due to the growing impact of the COVID 19 situation, we are currently experiencing staffing challenges. We recommend using the Message Us option for faster assistance. If you have any other questions for me, don’t hesitate to reach back out. I’m here to ensure we get you taken care of. Hope you have a safe week ahead.
Thanks Michael. I followed your instructions and managed to chat with someone almost immediately. I took 4 hours to resolve, largely due to slowed times since working remotely. I appreciate your directions for how to contact them.
How was your problem resolved? When I go to payroll services and select "account/billing information" I get a spinning circle that goes on and on... This happened after talking to support and trying to fix the issue you had of saying phone number, etc doesn't match. I'm trying to change my bank info for payroll and am stuck.
I had the same problem of when trying to sign in, I can sign into my Intuit account, but when I choose my name from the list provided, it takes me to a screen to enter the email & phone number (that's supposed to match the name I chose) but it says no.... I've tried very combination I know & even messaged QB & told them my issues & they told me they thought I was using the correct ones. I still can't get in to change my credit card info in Payroll! I feel your pain!! Contact Intuit/QB is so hard & takes so much time to get it figured out. Frustrating!!!!!
Happening to me right now and yes, very frustrating!
Payroll payment and primary name
Hello @tlaratonda,
Before we can accomplish your goal for today, can you tell more of the reply you posted in this thread? Have you been unable to update your billing information for your payroll subscription or is it something else?
Hope to hear from you soon. Be well and stay safe!
Agreed! Same thing happening to me! I need to change credit card info/email and can not!! I went through the contact us chat 6 TIMES...no one could help. They just kept giving me a new chat link with no resolution. The customer service with this program is the worst I have ever dealt with....ever
can i get some help?
Welcome and thanks for joining us here in the Community, @paul wanzer.
I'd like to make sure we're on the same page so I can give you the right amount of information. Before we can accomplish your goal for today, can you tell me more about what specific help you need? Any additional details will help me provide accurate data and resolutions as soon as possible.
In the meantime, I'm adding this article to help you in completing any tasks you have with QuickBooks: Help Articles.
Keep me updated in the comments. Hope to hear from you soon. Take care and stay safe!
Sorry for the delay in sharing the solution. Apparently there is/was a known issue that happens sometimes when payroll renews annually. When I had this issue, it was so difficult to find anyone to talk to and it was something they needed to walk me through. Someone from the Philippines helped me and it took a really long time especially since I was working remotely, but they were very patient and the problem was resolved.
Can you share what the solution was please?
@roxy91977 did you find a solution? I have tried the suggestions for Judyknits, but I just keep getting my questions thrown out in the universe and have to start over again.
Hi reglaze20!
Thanks for joining this thread. I'm here to help you in fixing the payroll subscription.
First, you'll want to make sure that both QuickBooks Desktop and the payroll tax table are updated. Older versions result in unusual behavior and errors. Install the latest release since they have new patches and fixes. Check these articles for the detailed steps:
If the same thing happens, let's re-enter the payroll service key. This way, QuickBooks Desktop will be able to revalidate the subscription. Follow these steps:
I added this article you can check with the steps on how you can run payroll report on Excel: Excel based payroll reports.
Comment again here if you need more help with this or your payroll. Take care!
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