Can't submit payroll due to something I made inactive. Every account I thought I needed is active. How do I troubleshoot to make the needed account active?
Thanks, Maryland T ! I was lucky to get Kerri on the phone from QBO Full Service Payroll. With her help, by reviewing her side of my chart of accounts, we were able to find that one account on my side had been renamed differently, causing the jam. The reason I inadvertently created the problem was attempting to re-organize, consolidate, and simplify my chart due to previous episodes of payrolls forced by online support techs resulting in multiple redundant accounts, leading to jumbled and unnecessarily long chart. Not good for clean simple reports, etc. Thanks for your help! SMcG