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Level 1

Can you help with Payroll Enhancement was deactivated and although our account has been reactivated, our payroll enhancement is still not working.

 
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QuickBooks Team

Can you help with Payroll Enhancement was deactivated and although our account has been reactivated, our payroll enhancement is still not working.

Hi there, maddyyoung,

 

I'm here to help activate your payroll enhancement in QuickBooks Desktop (QBDT).

 

It's possible your EIN is deactivate in they system, that's why you're still unable to use the payroll service. Due to security reasons, our QuickBooks Desktop Messaging Team will pull up your account and verify this information.

 

To get in touch with your QBDT Messaging Team, please follow the steps outlined below:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then click Continue.
  5. We’ll provide you a few support options.
  6. Choose Messaging.

Check out the Support hours and types link to know when to message us at a time convenient to you.

 

Keep me posted if there's anything else you need concerning payroll. I'm always right here to help you out.

Level 1

Can you help with Payroll Enhancement was deactivated and although our account has been reactivated, our payroll enhancement is still not working.

I have been using QB for about five years now. This is the first time I had a major problem and truly needed help. I can honestly say that this was a very trying and frustrating experience. I cannot recommend this product to anyone else.  Positively the worst customer service and not worth the expense. Why send the above response to my question and make it impossible for me to reply back when I still needed help?  I would have easily told you that I had already tried every suggestion I could find online, including the one you sent me.  I was a Peachtree customer for over twenty years and never failed to reach someone by phone. While I eventually managed to figure out how to "talk" to someone online, even that was trying because this is a desktop application.  The problem is now fixed, but I will never be the same not feel the same.

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QuickBooks Team

Can you help with Payroll Enhancement was deactivated and although our account has been reactivated, our payroll enhancement is still not working.

Thanks for coming back, @maddyyoung. I appreciate you for voicing out your sentiments to us. 

 

I understand the urgency to get it resolved right away here in the Community. However, there are times that only our phone support team can verify the status of your payroll service as they have all the resources to securely pull up your information. 

 

You can always ask here if you have other concerns at any time. Stay safe. 

Highlighted
Level 1

Can you help with Payroll Enhancement was deactivated and although our account has been reactivated, our payroll enhancement is still not working.

How did you fix the problem?  I am getting nowhere with QB support.

Have done everything I've read on line to no avail. And multiple times.

Problem is still not fixed.

Highlighted
QuickBooks Team

Can you help with Payroll Enhancement was deactivated and although our account has been reactivated, our payroll enhancement is still not working.

Hi cnivdavid,

 

You'll want to make sure to get the latest payroll update so you can use payroll. Let me walk you through with the steps.

  1. Go to the Employees menu
  2. Select Get Payroll Updates.
  3. Select the Download Entire Update checkbox.
  4. Select Download Latest Update. A window appears when the download is complete.

Please check this article in case you're trying to enter your service and disk delivery keys for the update: Get The Latest Payroll Tax Table Update.

 

However, if you're still unable to use payroll, I recommend contacting our support team to help you perform another possible ways so you can access payroll again. You can follow the steps provided by @MaryLandT on this thread. 

 

To make sure that you don't encounter any issues in QuickBooks Desktop, you'll want to update QuickBooks to the latest release

 

Reply to this thread if you have further questions. I'd be happy to help.

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