Let me help with your question about payroll updates, monstercleanky.
Can you tell us what version of payroll you're using? Updates to tax rates and other details depend on the type of subscription you have.
For the do-it-yourself type of accounts (QBO Payroll Enhanced), tax rate changes are done manually in your account. You can change it back to the correct rate so QuickBooks can adjust the amount accordingly. Here's how:
- Go to the Gear or Settings ⚙ icon, then select Payroll settings.
- Proceed to the Taxes section and click State Taxes-KY.
- In the State Unemployment Insurance (SUI) Setup section, select Change or add new rate.
- Enter the correct rate and the effective date.
- Click OK to save your changes.
Check out this article that explains this process: Update your State Unemployment Insurance (SUI) Rate in QuickBooks or Intuit Payroll.
If you have Full Service Payroll, tax rates are done by our payroll support representatives once we receive a notice from the tax agency or by the employer.
I would recommend reaching out to our Payroll Support Team. They can take a closer look at your account and check what happened to your unemployment tax rate. Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Select Get help from a human.
- Click Chat with us or Have us call you.
Here's an article for more details about their contact information: Contact Payroll Support.
Let me also share a couple more articles for additional reference:
Don't hesitate to reach out to us again if you need anything else. We're always here to help.
