Showing results for 
Search instead for 
Did you mean: 
L  Michelle
Level 1

Direct Deposit Not Checked for Approval WAS Approved

Hi All,

I was in Intuit Payroll yesterday afternoon  - 12/29/2020. I just started as a new employee, first payroll.  We have one person on a work Furlough. I clicked the button to approve paychecks, which led me to a payee list. I clicked on those who needed to be paid, and made sure the one employee on leave was left unchecked. Mind you, I was unsuccessful trying to approve each employee individually, yet the system would not cycle through or update, nothing. Hence, the reason for option 2. With option two, after clicking on the I never got a screen shot of those I wanted to approve. Just filtered through, nothing else. Not even to show who was approved. I could have jumped in and "deleted" it. Now, it won't let me "delete". Jump forward, I get an email from intuit advising the employees paid. And, to my shock, the one employee who was  not to be paid was paid. So, now I am stressing because I can't get through to a live person and this will affect their W2. Very frustrated. 

3 Comments 3
Joesem M
QuickBooks Team

Direct Deposit Not Checked for Approval WAS Approved

Thanks for sharing such detailed information about your concern, @L Michelle.


You can void the check created for the wrong employee. Just go to the Workers menu and choose the employee that was paid. Let me guide you how:


  1. Select Workers, then Employees.
  2. Select the employee's name.
  3. Select the Paycheck List.
  4. Change the date range if necessary. Then select the paychecks you want to delete.
  5. Confirm if the check has been cashed.
  6. If no, select No then Continue. Manual paychecks will be deleted. And direct deposit checks will be voided.
  7. If yes, select Yes then Continue. Both manual and direct deposit checks will be voided.
  8. Mark the checkmark box to confirm the action. Then select Void Paycheck.

See this article for more details: Delete or void employee paychecks. Just choose Intuit Online Payroll.


Once voided the original paycheck created will still show up in the pay checklist and payroll reports. The system will create an adjustment check to zero out the check.


However, if the money has been transferred, we're unable to remove money from a current employee's bank account, I'd suggest work directly with your employee to retrieve the money. Then contact us so we can delete the paycheque for you. Here's the link on how to contact us: IOP Support Team.


Once done, you can generate a new direct deposit or issue a regular check to your employees.


Also, we have available Help Articles that you can visit if you have questions about your payroll. 


Please let me know if there's anything else you need help with concerning QuickBooks. I'll be here. Take care and have a wonderful day ahead. 




Lisa Spinale
Level 1

Direct Deposit Not Checked for Approval WAS Approved

Thank you Joesom. I chatted online with someone and they said a DD is not voidable. However, you say it is. All I can see is the list of payees for to dates pay range. When I click on the employees name or the box, then delete, it won't allow to delete advising it is through ADP.  Do I need to export first and see the option of cashed or not to continue? Or do I need to ask the employee to return the money.

QuickBooks Team

Direct Deposit Not Checked for Approval WAS Approved

Allow me to provide additional information about DD paychecks, Lisa Spinale.


You can void or delete DD paychecks before 5:00 PM PST on the same day you submit them. After the said time, you won't be able to make changes to it.


Your employees will receive their money on the pay date. You can request a reversal between the 3rd and 5th day after the pay date. Just make sure the amount is greater than $50 (due to the $75 direct deposit reversal fee).


To send a request:

  1. Open the Direct Deposit Reversal form.
  2. Select New Request.
  3. Complete the required information and transaction information.
  4. Select Save.
  5. Once the reversal is approved (see the next section for details), you can void the paycheck in your payroll records.

If you don't want to send a reversal request, you can ask employees to return the money. Then, contact our Payroll Team so they can make some corrections to your payroll.


Check out this link for instructions on how to get in touch with them: Contact QuickBooks products and services Support.


Let me know if you need anything else concerning payroll. I'll be around to help you.


Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up