Thanks for letting me know about this. I'm here to help share some information to get past the error that you receive when running payroll.
We haven't received any similar cases reported to us. To single this issue out, you can try accessing your QuickBooks through a private browser. Doing this helps us verify if the issue is browser related.
Here are the different keyboard shortcuts to open a private browser:
However, if the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the necessary tools such as screen-sharing that can help identify what's causing the issue.
That should do it.
Don't hesitate to reach back out to me if there's anything else you need about running payroll in QuickBooks Online. I'm always here to help. Take care.